What are the responsibilities and job description for the Assistant Manager position at Phoebes Restaurant and Coffee Lounge?
Company Description Phoebes Restaurant and Coffee Lounge is a locally rooted dining destination in Syracuse, NY, offering guests a welcoming atmosphere with a focus on quality food, specialty coffee, and attentive service. The restaurant combines a relaxed coffee lounge experience with a full-service dining environment, attracting a diverse mix of regulars, students, professionals, and visitors. Team members work in a fast-paced setting that values reliability, hospitality, and collaboration. The business is committed to maintaining high standards of cleanliness, consistency, and guest satisfaction while providing opportunities for staff to grow in their roles.
Role Description The Assistant Manager is a full-time, on-site role based at Phoebes Restaurant and Coffee Lounge in Syracuse, NY. This position supports the General Manager in overseeing daily operations, including supervising front-of-house staff, monitoring service quality, and ensuring a positive guest experience throughout each shift. Responsibilities include managing staff schedules, assisting with training and coaching team members, handling guest inquiries and resolving issues promptly and professionally, and coordinating with kitchen and barista teams to maintain smooth service. The Assistant Manager also helps manage opening and closing procedures, cash handling, inventory checks, and compliance with health and safety standards. This role requires a visible leadership presence on the floor, modeling excellent customer service and reinforcing restaurant policies and procedures.
Qualifications
Role Description The Assistant Manager is a full-time, on-site role based at Phoebes Restaurant and Coffee Lounge in Syracuse, NY. This position supports the General Manager in overseeing daily operations, including supervising front-of-house staff, monitoring service quality, and ensuring a positive guest experience throughout each shift. Responsibilities include managing staff schedules, assisting with training and coaching team members, handling guest inquiries and resolving issues promptly and professionally, and coordinating with kitchen and barista teams to maintain smooth service. The Assistant Manager also helps manage opening and closing procedures, cash handling, inventory checks, and compliance with health and safety standards. This role requires a visible leadership presence on the floor, modeling excellent customer service and reinforcing restaurant policies and procedures.
Qualifications
- Leadership and team management skills, including staff supervision, coaching, and performance support.
- Customer service and hospitality skills, with the ability to address guest concerns and create a welcoming environment.
- Operational and organizational skills, such as shift coordination, time management, and attention to detail.
- Basic financial and administrative skills, including cash handling, point-of-sale (POS) usage, and record-keeping.
- Knowledge of food safety, hygiene, and workplace safety practices in a restaurant or café setting.
- Strong verbal and written communication skills, with the ability to collaborate effectively across front-of-house and back-of-house teams.
- Previous experience in restaurant, café, or hospitality supervision or lead roles is highly beneficial.
- Ability to stand for extended periods, move quickly in a busy environment, and work a flexible schedule including evenings and weekends.
- High school diploma or equivalent required; additional training or coursework in hospitality or business management is a plus.