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The QI Coordinator, Trauma Services

The QI Coordinator, Trauma Services is responsible for monitoring and evaluating the performance in the trauma program and works closely with the multi-disciplinary health care team to identify opportunities for improvement. The coordinator also assists with some data entry in the Medical Center Trauma Registry, data retrieval and collection, data analysis, and presentation of data both internally and externally. Must be comfortable with both interpreting the clinical care provided to trauma patients.

Qualifications

• Bachelor’s degree in nursing (Required)

Work Experience

• 5 or more years’ nursing experience in surgical care, critical care, and/or an emergency department, with increasing responsibility and interest in trauma care (Required)

Licenses and Certifications

• RN in the state of Georgia (Required)

Essential Functions

• Demonstrates the ability to impart knowledge to others and promote attitude of teamwork.
• Displays caring and effective communication and rapport with help desk users and co-workers.
• Demonstrate the ability to communicate in a professional manner.
• Demonstrate excellent customer service skills.
• Communicate effectively with patients, staff, and physicians.
• Hold staff members accountable for communicating professionally.
• Act as a resource person within the department regarding communication skills.
• Establish a strong working relationship between healthcare professionals, family, and patient in order to strengthen clarity.
• Cooperate with other personnel to achieve good employee relations.
• Attend and participate in hospitalists staff meetings.
• Contribute to the smooth operation of the Inpatient Medicine Specialists Department.
• Maintain patient confidentiality.
• Establish and maintain close contact with primary care providers and their nursing staff regarding their inpatients being serviced by Inpatient Medicine Specialists team.
• Analyze and manage reporting of data.
• Complete quality reviews or reports at the direction of the director.
• Identify areas for further investigation and need for further 'drill down' of data.
• Prepare reports to assist with accreditation of various initiatives/recognition programs, such as PCMH, Patient Safety, etc.
• Design and maintain organization-wide quality scorecard.
• Prepare Quality Committee reports including graphs, summary level data on all quality initiatives.
• Maintain appropriate databases and reporting structures/media.
• Effectively communicate with physicians, staff, peers using all mediums.
• Implement applications, tools, and processes that assist clinicians with the management of data in patient care and the provision of health care.
• Research patient data across multiple applications to resolve discrepancies and/or improve workflow.
• Perform other duties as assigned or requested.
• Participate in departmental Quality Improvement projects.
• Develop in-depth knowledge of intradepartment Quality improvement and the projects/indicators utilized to measure.
• Actively participate in collection of data.
• Interpret and document data.
• Analyze outcomes, assist director with formulation and implementation revisions of policy and practice to achieve desired goals.
• Participate in assigned Hospital committees/meetings and projects.

Being aware of others' reactions and understanding why they react as they do.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adjusting actions in relation to others' actions.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Actively looking for ways to help people.

Talking to others to convey information effectively.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Understanding written sentences and paragraphs in work-related documents.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.