What are the responsibilities and job description for the Inside Sales Manager position at PHMG?
About PHMG:
For over 25 years, we’ve helped brands make a brilliant first impression — and just as importantly, a lasting one.
It all started in a tiny Manchester office in 1998. One entrepreneur, one music producer, and one big idea: that sound could transform how businesses connect with customers.
Since then, we’ve grown into the world leader in audio branding. But today, we offer much more than sound. From social media strategy and branded content to cloud-based telephony and smarter customer experience tools, we now support almost 40,000 clients worldwide — from global brands to the small businesses we’ve always championed.
Our team includes creative specialists, technical architects, voice artists, strategists, patent holders, and even Grammy winners. What brings us together is a shared mission to help every client grow through meaningful, memorable connection.
The Role:
The Head of Sales (Inside Sales Manager) leads their SDR team – the driving force behind our new business growth. You’ll inspire and manage a talented group of Media Development Executives (SDRs) who create qualified meetings and opportunities for our Business Development Managers (BDMs).
Reporting to the VP of Sales, you’ll bring hands-on leadership, commercial focus, and the energy to drive consistent, high-level performance in a fast-paced environment. You’ll shape a culture of resilience, accountability, and success — ensuring every conversation contributes to our continued global growth.
Key Responsibilities:
•Lead, coach, and develop a high-performing SDR team to exceed booking and conversion targets.
•Foster a culture of performance, ownership, and continuous improvement.
•Use data and CRM insights to monitor activity, conversion rates, and overall pipeline health.
•Collaborate closely with Marketing, Data, and BDM teams to optimise performance
•Refine sales messaging, call frameworks, and outreach strategies to maximise efficiency and impact.
•Recruit, train, and retain exceptional SDR talent
•Report trends, insights, and recommendations to the VP of Sales to inform wider strategy.
•Champion PHMG’s core values – leading by example every day.
Ideal Profile
•Proven success leading SDR, telesales, or inside sales teams within a B2B environment.
•Hands-on experience as an SDR or outbound sales professional, with the credibility that comes from doing the role yourself.
•Strong background in high-volume, contact centre-style campaigns, understanding the pace, resilience, and energy required.
•Data-driven, confident with CRM systems and performance dashboards. (knowledge of Power BI & Salesforce is advantageous)
•Inspirational leader and coach with the ability to motivate teams and build high-performing cultures.
•Commercially astute, energetic, and driven to exceed ambitious goals
PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
All applicants must possess current US work authorization.