OST Provider Engagement Manager

SERVICE AREA: Child Development & Family Services (CDFS)

PROGRAM: Out-of-School Time (OST) / Extended Day/Extended Year (EDEY)

ROLE TYPE: Full-Time

PROGRAM OVERVIEW:

PHMC, a non-profit public health institute, serves as the intermediary entity for the City of Philadelphia Department of Human Services’ Out-of-School Time Project (DHS OST) and the Mayor’s Office of Education Extended Day/Extended Year Initiative (MOE EDEY). In this role, PHMC manages a citywide contract with approximately 160 programs and provides program monitoring and support, contract oversight, data management, and fiscal oversight. Combined, these two programs support approximately 9,500 youth in grades K-12 through after-school, before-school, and summer programs throughout the city of Philadelphia. The project aims to provide quality out-of-school time programming to improve life skills, increase academic engagement, expand enrichment opportunities, and prepare youth for higher education and employment.

JOB OVERVIEW:

The OST Provider Engagement Manager is responsible for managing and delivering training and technical assistance (T/TA) to support fiscal and administrative compliance and effective delivery of services. These T/TA initiatives are a component of a larger set of OCF-managed OST network and EDEY initiative supports and will need to align with those activities, which include programmatic supports and training, continuous quality improvement, and compliance management. This manager will have a particular focus on supporting the implementation of inclusive practices in the OST network that operate at EDEY schools. Under the direction of the Senior Performance Manager, the Provider Engagement Manager will coordinate their scope with the OST and EDEY network leaders within PHMC, OCF, and MOE. This position requires office and field-based activities.

RESPONSIBILITIES:

T/TA Design and Delivery

• Ensure that effective supports and relevant training content are delivered to OST programs related to contract compliance activities, DHS and other relevant licensing, delivery of inclusive programming, and business practices.
• Assist providers with the use of available data to inform program operations, including requests for budget modifications.
• Develop a system of tiered supports that includes a readily accessible repository of trainings and resources, group training events, and individualized technical assistance.
• Develop targeted resources as needed to support provider compliance with OCF OST tools, platforms, and protocols.
• Coordinate with the Contract Specialists in the delivery of invoicing and administrative T/TA.
• Liaise with PHMC and OCF embedded staff to support and coordinate overall T/TA activities for provider agencies.

T/TA Request and Referral

• Develop and implement a system to receive and track completion of requests and referrals for T/TA supports delivery.
• Perform outreach to providers in response to trends in system data and in response to direct provider requests for support.
• Coordinate with PHMC and OCF leadership to integrate T/TA resources into program compliance and quality protocols.
• Train providers and OST teams within OCF and PHMC to use the referral system.

Data Management and Analysis

• Establish metrics for T/TA activities and identify ways to improve effectiveness.
• Synthesize trends in T/TA activities and propose recommendations to improve systems operations.
• Utilize system performance data to support the Intermediary Director in aligning the T/TA activities with OCF priorities.

Other Duties

• Monitor OST subcontracts, as assigned.
• Submit text and data for monthly reports, board reports, and quarterly reports to the City.
• Participate in agency or team meetings, as required.
• Perform any other agency-related duties or special projects as directed by supervisor.

SKILLS:

• Knowledge of the regulatory frameworks in which OST providers operate (City business license, PA DHS childcare license, STARS, etc.)
• Demonstrated ability to implement inclusive practices in youth programming
• Knowledge of principles, practices, methods, techniques, literature, and current developments in OST
• Familiarity with Core Standards and other policies and practices related to the delivery of after-school and youth development services
• Knowledge of administrative principles and practices as they relate to the operation of programs
• Excellent oral and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Ability to work independently
• Ability to meet deadlines
• Technologically proficient, specifically in Microsoft Word, Excel, PowerPoint, and Outlook

EDUCATION:

Bachelor’s degree in public health, education, policy, social services, public administration, or a related field required

EXPERIENCE:

• Minimum of 3 years of experience in training and technical assistance management, youth program administration, or youth inclusion support services
• Minimum of 3 years of experience with federal, state, or city program administration
• Preferred: Experience working with organizations serving children and youth
• Preferred: Experience working with training and technical assistance delivery, inclusive programming, program management, and data management

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.