Operations Director

PHMC is proud to be a leader in public health. The Operations Director serves as an organizational leader, ensuring and improving organizational performance, productivity, and efficiency through developing and implementing effective process management and operational strategies. 

Job Overview:

Position Type: Exempt Annual Salary

Salary Grade: 22

Accountability: Reports to Senior Director, Operations and Quality

Location: Base office 1500 Market St; Local and regional travel required

Job Summary

The Operations Director serves as an organizational leader, ensuring and improving organizational performance, productivity, and efficiency through developing and implementing effective process management and operational strategies. This individual is responsible for leading, managing, and coordinating the day-to-day operations of Health Promotion Services (HPS) and Health Promotion Council (HPC).

The Operations Director is responsible for: 1) Management, oversight, development, implementation, and training for operational processes that ensure organizational efficiency. 2) Management and supervision of up to five operations department staff members responsible for HPS communication, promotion, and outreach strategies;  coordination of employee recruitment, hiring, and credentialing; facilitation of grant submissions; asset and inventory management;   invoice tracking and contract administration; and other key administrative/operational functions. 3) Oversight and management of HPS/HPC’s project management process implementation across the division, including management of databases and systems to monitor and report on operational processes. 4) Primary liaison to the Public Health Management Corporation’s Finance, Human Resources, Communications, Facilities, and Information Technology Departments for day-to-day operations issues on behalf of HPS.

The Operations Director is a member of the HPS leadership team. This role requires strong interpersonal, administrative, written, and oral communication, and fiscal management skills. This position requires extensive interpersonal contact with staff across the division, enterprise, and external partners. The Director must have an understanding of core operational functions, strategy, support, and project management and oversight skills. The Director must also demonstrate the ability to handle and prioritize multiple concurrent project timelines, while clearly delegating responsibilities to ensure projects are met on or ahead of schedule.

The Operations Director reports to the HPS Senior Director of Quality and Operations. This position works closely with organizational leadership and the operational support staff to ensure efficient communication, planning, and execution across the organization. As with all positions, the Operations Director role is contingent upon available funding.

Experiences, Skills and Requirements

• Minimum 5 years of staff supervisory experience, which includes project management and the ability to manage multiple projects in a team environment.
• Expertise with database management, analytics, and reporting. Experience with Notion is a plus.
• Must be proficient in Microsoft Office, including Word, Excel, PowerPoint, and Publisher. Must be proficient in project management software and have an ability/desire to learn new software, as needed.
• Excellent critical thinking, problem-solving, conflict resolution, time management, and professional communication (written and oral) skills.
• Substantial knowledge in program and service marketing and promotion.
• Skilled in business plan writing and development.
• Strong interpersonal skills and ability to integrate diverse viewpoints and approaches to reach consensus, while maintaining positive working relationships with individuals from various backgrounds and disciplines.

Preferred

• Budget preparation experience and fiscal management acumen.
• Experience with strategic planning and implementation processes.
• Familiar with Centers for Medicare and Medicaid Services certification, accreditation, and billing.
• Knowledgeable and experienced in qualitative and quantitative evaluation methodologies, data collection, analysis, and reporting.
• Knowledge of public health principles and practices.
• Experience in grant writing and proposal submission.
• Knowledge of Pennsylvania’s Medicaid billing and claims submission and managed care organization credentialing requirements.
• An understanding of staff credentialing for employment.

Educational Requirements:

Bachelor’s degree or equivalent work experience in business, science and/or community health, education, management, health communication and/or management or a related field of study; master’s degree preferred.

PHMC is an Equal Opportunity and E-Verify Employer.