WFD Outcomes Collection Specialist

Position Summary:

The Workforce Outcomes Specialist supports and coaches youth participants to empower them to achieve at their highest potential to secure employment and begin a career in a defined employment sector. The Workforce Outcome Collection Specialist is tasked with the career and education coaching aspect of participants that are enrolled in Workforce Sector Based programs and services. This position also provides data and systems management for participant outcome tracking.

This person will report to and work closely with the Retention Coordinator and Workforce team to increase and diversify placement opportunities for all the workforce development programs serving young adults ages 16-24 and working age 18 . The Outcomes Collection Specialist will support the strategic program plan for mapping, researching, prospecting and securing employment information, sector-based prospects and lead support all relevant partner and program alumni engagement.

They must be able to adapt to a fast-paced, continually evolving environment and thrive in a collaborative and team-oriented workplace. They must possess a strong passion for the fight to rise above poverty and the motivation to enact real change in an innovative and dynamic organization.

Duties and Responsibilities:

• Provide Direct Client Services to support program retention.
• Determine appropriate service plans, support and coach clients on employment and training issues.
• Assist all program participants in identifying career interests and declare an industry path (i.e. building services/construction, healthcare, logistics, etc.)
• Coordinate all aspects of documenting and securing approval for all funding and supportive services.
• Submit monthly reports for all Sector based training services, contract deliverables and prepare contract status reports and audits with proper documentation.
• Understand the workforce programs, including industries, companies, projects, company contacts and which market strategies can be used to attract clients.
• Use strong interpersonal and relationship building skills to develop and maintain partnerships with program graduates & key stakeholders related to the growth and success of the program.
• Collect all required paperwork, administer all testing, and maintain accurate and complete files.
• Work collaboratively with Employment/Training, Case Management Team and Director of Employer Engagement to collect info, provide input, insight and support job placement & retention for program completers and community members.
• Support completion of funder required paperwork, event registration support and daily documentation in various reporting databases (Salesforce, Outcomes, Excel).

Qualifications: 

• Minimum 2 years’ experience assisting in providing career coaching, program retention job matching and data collection working in the field of youth workforce development.
• A previous knowledge of sector-based work is strongly preferred.
• Bachelor’s degree preferred, High School Diploma/Equivalent required.
• Experience with capturing, logging and interpreting data is required. Excellent analytical thinking, judgment and decision-making skills.
• Have proven ability to prioritize and execute deliverables efficiently and timely with minimum supervision.
• Ability to travel throughout New York City.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.  Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.