What are the responsibilities and job description for the Regional Operations Manager position at Philo Hospitality?
About Philo Hospitality
Philo Hospitality is a fast-growing, entrepreneurial hospitality management company. We own and operate independent hotels and F&B outlets in scenic destinations. We’re a small, humble, and fun team with big ambitions, committed to delivering outstanding guest experiences while building a world-class portfolio.
The Role
We are seeking a Hotel Portfolio Manager to oversee multiple properties generating $5–10M in combined annual revenue. This individual will directly manage property General Managers, provide strategic support, and ensure operational and financial performance across the portfolio. This role requires both a strategic mindset and a willingness to step in wherever needed. This role involves some travel, with quarterly site visits to each property in the portfolio. The Portfolio Manager will report directly to the President of Philo Hospitality and play a key role in our next phase of growth.
Key Responsibilities
- Lead and support General Managers across assigned properties, ensuring strong operational performance.
- Drive RevPAR growth, improve online reputation/review scores, and reduce employee turnover.
- Partner with GMs to build annual budgets, then hold properties accountable to financial performance.
- Make informed CapEx decisions for each property, balancing guest experience, ROI, and long-term asset value.
- Collaborate with Philo’s shared services team on marketing initiatives, accounting, and bookkeeping.
- Support GMs on strategic hires and ad hoc initiatives based on property-level needs.
- Provide leadership and guidance during unexpected challenges (e.g., property closures, guest communications during emergencies).
- Develop and implement revenue management strategies to maximize profitability across the portfolio.
- Conduct quarterly site visits to each property, with regular communication in between.
- Make strategic decisions with meaningful financial impacts (5–6 figure level).
- Contribute to the integration of new acquisitions into the portfolio.
Qualifications
- Minimum 5 years of hospitality management experience (Preferably GM or multi-property role)
- Proven leadership in hotel and/or F&B operations.
- Bachelor’s degree in Business, Hospitality Management, or related field strongly preferred.
- Strong financial acumen and experience with budgeting, P&L management, and CapEx planning/approval.
- Strong operations background with experience managing people, developing systems, and managing projects
- Excellent customer service skills with a focus on guest relations and satisfaction
- History of Revenue management with understanding of industry best practice
- Excellent communication and people management skills.
- Strategic thinker who is comfortable with entrepreneurial, high-growth environments.
- Willingness to be hands-on when needed and support property teams during critical situations.
- Knowledge of F&B operations, budgeting, and management concepts strongly preferred
What We Offer
- Competitive salary: $85,000 – $100,000
- Hybrid work based in Lehi, Utah (3 days/week in office, quarterly property travel)
- Flexible, entrepreneurial work environment with serious growth potential.
- Opportunity to directly influence a growing portfolio of independent hotels.
- A small, collaborative team that values humility, creativity, and having fun while working hard.
- Work on unique properties in some of the coolest destinations in America
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $5 - $10