What are the responsibilities and job description for the Operations Manager – Hybrid, Wilmington DE / Virginia Beach VA position at Phillips \u0026 Cohen Associates Ltd.?
Invenio Financial is an industry leader in specialty portfolio management and acquisition and is seeking an Inventory Management Specialist to manage the accurate intake, maintenance, and deployment for all U.S.-based portfolios. Reporting to SVP, Portfolio Strategy and Management, this role is responsible for the intersection of data integrity, operational execution, and supplier support, ensuring timely and accurate processing of new business and its subsequent deployment to third-party suppliers.
This position is open only to candidates who are able to commute to the Wilmington, Delaware area or the Virginia Beach, Virginia area.
The Operations Manager serves as a key control function within the organization, providing guidance, compliance and performance management, and oversight of ongoing relationships with agency and law firm partners. This role focuses on maintaining positive, long-term partnerships while ensuring adherence to compliance and performance standards, contractual obligations, and industry best practices applicable to the third-party debt collection and receivables management industry.
Responsibilities:
Performance Oversight
- Ensure supplier performance aligns with defined performance standards and provides optimal consumer experience
- Monitor and maintain supplier scorecards, including performance and quality control
- Identify efficiency issues and initiate a collaborative approach to achieve holistic solutions
- Actively engage with partners to maximize financial returns and anticipate opportunities for operational improvements
- Lead and participate in supplier production and compliance review calls to address performance, remediation efforts, and regulatory expectations
- Maintain a working knowledge of performance standards and contractual obligations to mitigate risk and ensure strong relationships with sellers, suppliers, and recovery
- Coordinate with leadership on performance updates and vendor management
Compliance Oversight
- Maintain a working knowledge of federal, state, and local regulatory standards.
- Assist in conducting comprehensive supplier compliance audits to assess adherence to federal, state, and local laws, regulations, and Invenio contractual and compliance standards
- Assist in fulfilling seller and regulatory audit deliverables, including coordination with internal teams, external counsel, and third-party vendors to obtain required documentation and data within mandated timeframes
- Track, manage, and maintain licensing requirements across jurisdictions, including monitoring license status, and renewals.
- Support policy and procedure implementation, including drafting, maintaining, updating internal documents and monitoring adherence to compliance-related policies
Consumer Complaints & Risk Mitigation
- Manage the intake, investigation, documentation, and resolution of consumer complaints, ensuring compliance with applicable regulatory response requirements and timelines
- Track, trend, and analyze complaint data to identify systemic issues, regulatory risk exposure, and opportunities for corrective action
Data Analysis, Reporting & Portfolio Oversight
- Analyze KPI, legal performance, and compliance reporting data and compile findings into concise, actionable summaries for management and review
- Perform inventory reconciliation reviews and remediation to resolve discrepancies and mitigate legal and operational risk
- Provide timely responses to legal, regulatory, and operational inquiries via phone and email within established service-level expectations
Qualifications:
- Minimum of 5 years of experience in receivables management, debt buying, or a related regulated financial services industry
- Ability to foster professional relationships with external partners
- Strong working knowledge of federal and state debt collection laws, permissible consumer contact strategies, regulatory requirements, and industry best practices
- Experience supporting third party recovery processes, including multichannel communication strategies and oversight.
- Strong analytical and communication skills with a high level of attention to detail
- Proven ability to build and maintain effective relationships with internal stakeholders and third-party vendors
- Proactive, detail-oriented professional with a strong sense of personal accountability and risk awareness
- Ability to travel to supplier locations throughout the U.S.
- High school diploma required; bachelor’s degree preferred
Benefits:
Invenio Financial offers a competitive total compensation package, including company-sponsored life and AD&D coverage, medical insurance, dental and vision insurance, and a 401(k) retirement plan with company match.
About Invenio Financial
PCA Acquisitions V, LLC provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state, or local laws and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #USind