What are the responsibilities and job description for the Records Specialist position at Phillips Managed Support Services?
Fluency in English and Spanish is a plus — bilingual candidates are encouraged to apply.
Day and Evening Shifts Available: ***Monday - Friday 8 AM - 5 PM (day shift)****Monday–Thursday 10:30 AM–7:00 PM, Friday 8:00 AM–5:00 PM (evening shift)***
You will be dedicated to managing and securely storing confidential student records through scanning, data entry, and filing. Additional responsibilities include communicating with families and school personnel by phone and email to request or share student records.
This position requires strong communication skills, attention to detail, and a genuine passion for helping people.
Note: Workload and call volumes may vary throughout the year; overtime and/or weekend shifts may be required during peak enrollment periods.
Key Responsibilities
- Maintain and update student records that contain confidential student information
- Respond to inquiries for student records from students and schools
- Review incoming and outgoing information
- Sort, prepare, and scan documents
- Data entry and filing
- Assist with document storage and destruction
- Work independently and collaboratively to meet goals
- Handle phone and email communications with professionalism and empathy
- Ensure compliance with FERPA and other privacy regulations
- Support other departments or projects as needed
What We’re Looking For
- Bilingual in Spanish and English is a plus
- Strong verbal and written communication skills
- Ability to write clear, personalized email responses
- Comfort working with computer systems and phone queues
- Experience in a call center or customer service setting preferred
- Highly organized with excellent attention to detail
- Adaptable to change, team-oriented, and able to thrive in a fast-paced environment
Perks & Benefits
- Bonus opportunities
- Hybrid schedule (after training 2 days remote, 3 days in office)
- 3 weeks of PTO (first year)
- Volunteer, Birthday, and Wellness PTO (in addition to regular PTO)
- 11 paid holidays
- Company-paid Life, AD&D, Short- and Long-Term Disability Insurance
- Low-cost medical coverage (less than $100/month for single coverage)
- Company HSA contributions: ($1,000–$2,000/year)
- Employee Assistance Program (includes free counseling)
- A fun, supportive culture with events like cookouts, food trucks, catered lunches, sports, and video games
If you're passionate about providing white glove service and want to be part of a supportive, mission-driven team—we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Work Location: In person
Salary : $1,000 - $2,000