What are the responsibilities and job description for the Call Center Representative position at Phillips Managed Support Services?
Fluency in English and Spanish is a plus — bilingual candidates are encouraged to apply.
Day and Evening Shifts Available:
****Monday–Thursday 10:00 AM–7:00 PM, and Friday 8:00 AM–5:00 PM (evening shift)***
****Monday - Friday 8 AM - 5 PM (day shift)***
You will be the first point of contact for families exploring cyber school options for students in grades K–12. You’ll guide them through the entire enrollment process—from application to enrollment—providing support that is nurturing, informative, and welcoming every step of the way. Duties also include answering enrollment inquiries, updating family records, and assisting with general questions via phone and email.
This position requires strong communication skills, attention to detail, and a genuine passion for helping people.
Note: Call volume and workflow may vary throughout the year; overtime and/or weekend shifts may be required during peak enrollment periods.
Key Responsibilities
- Assist families in completing applications and submitting documentation.
- Provide accurate, timely responses to inquiries about the school, academics, and enrollment process.
- Handle phone and email communications with professionalism and empathy.
- Make outgoing calls to follow up with families and invite them to events.
- Update contact information and maintain student records in a proprietary system.
- Ensure compliance with FERPA and other privacy regulations.
- Support other departments or projects as needed.
What We’re Looking For
- Bilingual in Spanish and English is a plus
- Strong verbal and written communication skills
- Ability to write clear, personalized email responses
- Comfort working with computer systems and phone queues
- Experience in a call center or customer service setting preferred
- Highly organized with excellent attention to detail
- Adaptable, team-oriented, and able to thrive in a fast-paced environment
Perks & Benefits
- Bonus opportunities
- Hybrid schedule (after training 2 days remote, 3 days in office)
- 3 weeks of PTO (first year)
- Volunteer, Birthday, and Wellness PTO (in addition to regular PTO)
- 11 paid holidays
- Company-paid Life, AD&D, Short- and Long-Term Disability Insurance
- Low-cost medical coverage (less than $100/month for single coverage)
- Company HSA contributions: ($1,000–$2,000/year)
- Employee Assistance Program (includes free counseling)
- A fun, supportive culture with events like cookouts, food trucks, catered lunches, sports, and video games
If you're passionate about helping families navigate educational opportunities and want to be part of a supportive, mission-driven team—we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Middletown, PA 17057
Salary : $1,000 - $2,000
