What are the responsibilities and job description for the Guest Experience Host - Seasonal position at Philbrook Museum of Art Inc?
Description
***This role is primarily for November & December. You must be available for most of the dates listed at the end of the job description without any major vacations/time off. Start date would be early October. Most shifts will be Wednesday through Sunday evenings. Please apply only if you have this availability.
Philbrook Museum of Art is looking for a friendly, helpful and enthusiastic individual to join the Guest Experience team.
Our Host role will facilitate fun, memorable, and quality experiences for guests, and provide a safe and secure environment for the Museum’s guests, staff, volunteers, collections, facilities and grounds. The Guest Experience Host will station in and move through the Museum’s facilities, galleries, and grounds, proactively engaging with and assisting guests, and ensuring the safety of people and artwork, with the goal of exceeding guest expectations.
About Us
Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects as well as a dynamic and ambitious program of rotating exhibitions. Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection.
What You Will Do:
Customer Service and Safety
- Perform and execute high performance guest experience and safety operations by stationing and moving throughout the Museum’s campus (inside and out)
- Welcome guests, proactively engage with guests to provide information and answer questions related to the Museum, Collection, Gardens, programmatic offerings, and amenities
- Help maintain the safety of people and artwork by communicating visitor guidelines and enforcing safety and security procedures
- Support ongoing efforts to ensure institutional accessibility and inclusion; respond to guest inquiries and complaints; collect and share visitor feedback; and maintain a safe and organized appearance in all locations
- Assist a team of Guest Experience Sales Associates during peak attendance times by greeting guests and scanning digital tickets at the Museum’s admissions desk
Relationship Management
- Deliver exceptional customer service and demonstrate the highest standards of integrity and professionalism when interacting with Philbrook Members and the public.
- Share any relevant information with management and other departments to ensure a successful outcome daily.
Requirements
What You Will Bring:
- High School diploma or equivalent with combination of education, training, and experience
- At least 6 months of customer service experience; preferably in public facing position
Qualifications:
- Excitement for and commitment to our mission
- Team player and friendly demeanor
- Ability to multi-task
- Excellent attendance and punctuality
Schedule Information:
Weekly hours: 15-30
Evenings/Weekends
CRUCIAL DATES:
November: 28, 29, 30
December: 5, 6, 7, 12, 13, 14, 19, 20, 21, 22, 23, 26, 27, 28, 31
January: 2, 3