Data Collector - Part Time

Description

**This is a seasonal, 10-week long position.

Philbrook Museum of Art is looking for a friendly, helpful individual to engage guests.

The Data Collector will work within the Guest Operations department to conduct onsite surveys to gather data and feedback from Philbrook guests. This role supports studies focused on evaluation to measure visitor demographics, guest experience, and outcomes related to exhibitions, programs, and other museum initiatives. The primary method of data collection is intercept surveying, engaging guests directly during their visit. Findings from these studies is shared with staff, leadership, and the board to inform institutional decision-making and to help ensure Philbrook fulfills its mission to connect community through art and gardens. 

About Us

Philbrook Museum of Art is a vibrant cultural institution in Tulsa, Oklahoma that welcomes approximately 150,000 visitors each year. A 1920s Italianate Villa nestled in 25 acres of designed gardens, the Museum features selections from an actively growing collection of approximately 16,000 objects as well as a dynamic and ambitious program of rotating exhibitions. Philbrook is Oklahoma’s most comprehensive art museum and offers visitors a glimpse into a broad range of cultures, time periods, and perspectives. The diverse collection supports a vision of Philbrook as central to the lives of our community as a place for learning, inspiration, and fun. Through bold action and strategic investment, we create a space for new ideas, diverse perspectives, and social connection.

What You Will Do:

Guest Engagement

• Participate in training to learn the basics of evaluation and how to collect visitor data.
• In coordination with the Director of Guest Operations, develop a weekly schedule for surveying that will take place during public operating hours to meet monthly data collection goals.
• Set up the survey locations, equipment, and supplies. Maintain order and cleanliness of survey area. 
• Actively approach Museum visitors and invite them to participate in a research survey. 
• Follow the data collection protocol. 
• Respond to questions to ensure a positive museum experience. 
• Troubleshoot basic technical issues with survey equipment. 
• Maintain prompt and reliable attendance to successfully perform duties of the job. 

Requirements

What You Will Bring:

• High School diploma or equivalent with combination of education, training, and experience
• At least 6 months of customer service experience; preferably in public facing position
• Excellent customer service skills, including the ability to effectively navigate general questions from guests
• Comfort with technology, especially iPad/tablet
• Excellent verbal and conversation skills
• Ability to work independently
• Spanish-speaking preferred

Weekly hours: 0-5 hours per week

Preferred availability: Wed - Sun, 9am - 5pm; Fri, 9am - 9pm

A mix of weekday and weekend hours required.

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Philbrook provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.