Visitor Experience Associate - Parkway Visitor Center and Rocky Shop

POSITION DESCRIPTION:

The Visitor Experience Associate - Parkway is responsible for greeting visitors at “The Rocky Steps” and helping them create once-in-a-lifetime memories visiting the iconic filming location from the 1976 Academy Award winning film, The Parkway VEA is responsible for providing a positive and memorable visitor experience, keeping the gift shop tidy and well stocked, and assisting visitors with retail purchases, ticket sales, and general events and promotions.

ESSENTIAL FUNCTIONS:

• Be a friendly ambassador for the City of Philadelphia and its vibrant sports history
• Celebrate Rocky fandom and engage visitors in the Philadelphia places and experiences featured in the Rocky film franchise.
• Serve the public in purchasing apparel, memorabilia, and souvenirs.
• Provide general information about the visitor center and City of Philadelphia.
• Promote and sell souvenirs, merchandise, tickets, and tours
• Assist with intake, processing, and transportation of inventory
• Assist in the daily maintenance of the sales floor, including restocking, ticketing, inventory preparation, etc
• Educate visitors about the merchandise sold in the shop and how it represents the City and the Visitor’s Center’s mission
• Answer incoming calls regarding merchandise and ticket sales. Process phone orders accurately and efficiently
• Engage visitors and assist them with merchandise purchases, using refined suggestive selling and upselling skills
• Assist with other duties for visitor experience as needed
  
  

QUALIFICATIONS:

• Passionate about Rocky, Philadelphia pop culture, and Philadelphia’s dynamic sporting history
• Embodies customer service best practices
• Previous experience in retail or visitor services.
• Superior communication, salesmanship and interpersonal skills
• Strong computer and data entry skills, comfortable with POS (Point of Sale) systems and CRM databases
• Interest in a non-profit work environment and fulfilling the mission of the organization
• Reliable transportation to and from the workplace
• Ability to understand and follow directions
• Ability to stand or sit for at least 4 hours at a time
• High school education is required
• Lift items weighing up to 50 pounds
• Ability to work safely is required
• Must demonstrate dependability and ability to work in a team environment
• Ability to prioritize and manage multiple tasks
• Computer skill experience is desirable
  
  

HOURS AND REQUIREMENTS:

• Part-time, up to 30 hours per week, with a variable schedule, depending on the season, schedule and the needs of the organization
• Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day)
• Regular weekend and holiday availability is required
• Opportunities to work at other visitor center locations (Independence Mall, Philadelphia City Hall, LOVE Park, and Midtown Village).
  
  

Starting Salary: $15.00/hour

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