Ticket Associate - Service

POSITION SUMMARY:

The Philadelphia Phillies are offering a postgraduate internship that runs from Summer/early Fall 2026 through the conclusion of the 2027 baseball season (approximately 12 to 15 months, depending on department needs).

JOB DUTIES & RESPONSIBILITES:

• Answer incoming sales and customer service calls related to season ticket packages, group outings, and general ballpark information.
• Provide in-game service support for season ticket holders, group clients, and hospitality spaces through proactive check-ins.
• Drive client retention by securing payments from existing season ticket holders and proactively collecting final payments from group leaders.
• Deliver exceptional customer service through phone, email, text, and in-person interactions with Phillies clients and fans.
• Assist customers with mobile ticketing inquiries and troubleshoot related issues.
• Respond promptly and professionally to customer service emails and sales inquiries.
• Provide first-class service to premium seating clients during Phillies games.
• Develop a thorough working knowledge of ProVenue ticketing software, the MLB Ballpark App, KORE CRM platform, and text communication systems.
• Collaborate effectively with sales and ticket operations team members to achieve sales goals and fulfill customer service requests.
• Perform other duties as assigned.
  
  

SKILLS & QUALIFICATIONS:

• Qualified candidates must be recent college graduates.
• A degree in Sports Management or Business is preferred.
• Flexibility to work all Phillies home games and non-traditional hours, including nights, weekends, and holidays.
• Strong interpersonal skills with the ability to engage with clients and fans professionally.
• Excellent multitasking and organizational abilities.
• Outstanding oral and written communication skills.
• Ability to thrive in a team-oriented work environment.
• Interest in sales and marketing.
• Prior phone experience is preferred.
  
  

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.