Technology Services Associate

POSITION SUMMARY:

The Technology Services Associate is a part-time seasonal position geared towards students studying information technology. Associates work closely with the Technology Operations team to provide technical support, troubleshoot issues, and assist with projects. This role supports Game Day Technology operations and is required to be on-site for most home games. Associates serve as the initial contact for tier 1 technical support during games and escalate issues as needed.

SCHEDULE:

This role is a part-time seasonal position for us that will start in early 2026 and will last approximately 5–6 months. Associates typically work an average of 28 hours per week. During the baseball off-season, shifts are scheduled between 9:00 AM and 5:00 PM. On game days, associates are expected to arrive four hours before the game starts and remain until the conclusion of the event. Schedules are made 2–4 weeks in advance throughout the season.

JOB DUTIES & RESPONSIBILITES:

• Respond to users requiring assistance and manage a queue of support tickets ensuring their timely resolution.
• Assist in the deployments of PCs, tablets, phones, network equipment, applications, and other technologies.
• Assist in software, hardware, network, and application troubleshooting.
• Collaborate with team members to research, troubleshoot, and resolve issues.
• Complete checks of Game Day technology (e.g., TVs, Applications, etc.) to ensure proper operations.
• Assist in performing preventative maintenance and upgrades on PCs, tablets, phones, network equipment and applications.
• Assist with technology lifecycle management by inventorying new assets, reassigning devices, and decommissioning devices.
• Other duties as assigned.
  
  

SKILLS & QUALIFICATIONS:

• Currently enrolled in Information Technology or Computer Science classes/program studying Management Information Systems, Networking, Application Management, Computer Repair, and/or related topics.
• Demonstrated ability with foundational technology skills, e.g., familiarity with operating systems and their configuration, an understanding of basic network concepts, ability to set up peripherals, and troubleshooting technical issues.
• Understanding of recent Windows and Mac operating systems.
• Knowledge and understanding of productivity applications, e.g., Box, Dropbox, Teams, Slack, Zoom, Office 365, Google Workspace, Jira, etc.
• Strong communication skills with a focus on delivering excellent customer service.
• Exceptional time management skills.
• Ability to work both independently and as a part of team.
• Ability to lift 50 pounds.
  
  

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.