What are the responsibilities and job description for the Ticket Representative position at Philadelphia Phillies - Game Day?
POSITION SUMMARY:
Ticket Representatives assist with daily ticket operations at BayCare Ballpark. This includes processing ticket requests at walk-up windows and over the phone. Candidates must be willing to work event-based hours including nights, weekends, and holidays as the ballpark’s schedule requires.
This is a part-time, on-site position at the BayCare Ballpark in Clearwater, FL.
JOB DUTIES & RESPONSIBILITES:
- Perform as a ticket sales representative for ticketed events at BayCare Ballpark for current and upcoming events using a computer-based sales system (ProVenue)
- Assist in the daily operations of the Ticket Office; including mailings, answering phones, filing orders and other duties as assigned.
- Help in resolving customer ticketing issues.
- Communicate effectively with fellow co-workers and guests.
- Performs associated administrative or clerical tasks, which may include special projects, correspondence, and/or program related activities.
- Performs miscellaneous job-related duties as assigned.
SKILLS & QUALIFICATIONS:
- Knowledge of cash management principles and/or procedures.
- Knowledge of planning and scheduling techniques.
- Skill in the use of personal computers and related software applications.
- Ability to communicate effectively, both orally and in writing.
- Strong interpersonal skills, flexibility, and customer service orientation.
- Knowledge of ticket office workflow patterns and associated staffing requirements.
- Ability to handle a flexible work schedule, to include some evenings and weekends.
- Ability to operate a computerized ticketing system.
- Knowledge of automated events seating charts.
- Ability to make administrative/procedural decisions and judgments.
- Ability to investigate and analyze information and draw conclusions.
The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.