What are the responsibilities and job description for the Assistant Manager of Member Engagement position at Philadelphia Museum of Art?
We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Assistant Manager of Member Engagement supports the planning and execution of programming for the Museum’s membership program. The Assistant Manager of Member Engagement works collaboratively within the Membership team to deliver high-quality experiences for members at all levels.
Specifically, you will:
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
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At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
The Assistant Manager of Member Engagement supports the planning and execution of programming for the Museum’s membership program. The Assistant Manager of Member Engagement works collaboratively within the Membership team to deliver high-quality experiences for members at all levels.
Specifically, you will:
- Support all aspects of programming and engagement for membership, including, but not limited to:
- New Member events
- Members-only programs, tours, talks, and previews
- Special programs such as exhibition previews
- Support the logistics and programming for the Member's Lounge
- In partnership with the Manager of Member Experience, assist in executing a comprehensive member engagement program, including:
- Exclusive membership programming and perks
- Member programs that focus on acquisition, upgrade, and retention
- Other programs as determined by the Advancement team
- In partnership with the Leadership Annual Giving teams, assist in supporting a comprehensive upgrade strategy and member stewardship program, including:
- Reviewing and identifying appropriate opportunities for upgrades
- Creating collateral
- Supporting clear and efficient processes for project management and reporting
- Ensuring that all content is in line with priority messaging in Advancement
- Maintain a comprehensive calendar reflecting all programming and activities across member constituencies within the Advancement division
- Support the management of the database and assist in developing processes for reporting
- Progressive experience in engagement events and programs, preferably in an arts, cultural, or educational setting
- Member engagement experience strongly preferred
- Previous experience managing a robust, year-round schedule of events and programs preferred
- Exceptional communication skills with proven track record as necessary for the range of events with which this position works
- Confidence and experience in direct communication with donors/constituents
- A driven, results-oriented approach to ensure that events align with the overall institutional goals
- Strong organizational, interpersonal, writing, and time management skills; attention to detail; and the ability to respect and maintain confidentiality
- Knowledge of the arts and culture philanthropy landscape is a plus
- Proficiency in Microsoft Office programs required
- Familiarity with CRM, Email Management, and Event Managements Systems (such as Raiser’s Edge, Campaign Monitor, and Zkipster)
- Bachelor's degree or equivalent relevant experience
- The salary for this position is $45,500
- This position is Full-Time, Exempt, and 35 hours per week.
- This position reports to Manager of Member Experience
- This position supervises the Member Engagement Assistant
- This position will require evenings, weekends, and occasional holidays
- Physical requirements:
- Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
- Job-specific physical requirements
- Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job
- Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums
- Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
- Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences
- Maintains confidentiality
- Adheres to all museum protocols, procedures, rules, and policies
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
- Free general admission to the museum for you and your immediate family
- Discounted guest tickets for admission
- Discounts on gift memberships
- Special staff tours and presentations from our curatorial and conservation teams
- Discounts at the museum restaurant, museum cafés, and museum retail and online stores
- Medical, dental, and vision benefits
- Fully paid short-term disability insurance, long-term disability insurance, and life insurance
- Health savings or flexible spending account program
- Retirement savings program with museum match
- Paid vacation, personal days, sick days, and holidays
- Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure
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Salary : $45,500