What are the responsibilities and job description for the Manager, Passenger Accessibility, Philadelphia International Airport position at Philadelphia International Airport (PHL)?
Join a great team! The Guest Experience Unit at Philadelphia International Airport is hiring a Manager, Passenger Accessibility. This position oversees accessibility programs and services for passengers with disabilities and reduced mobility, ensuring compliance with applicable regulations and airport policies. The role involves coordinating with airlines, security, ground transportation, and terminal operations to remove barriers and improve wayfinding, signage, and facility access. The manager collaborates closely with internal teams and external partners to develop and implement accessibility initiatives, gather and respond to passenger feedback, and monitor performance against service standards. Day-to-day responsibilities include conducting accessibility audits, leading staff training on inclusive customer service, maintaining documentation, and reporting on accessibility outcomes to airport leadership.