Veterinary Technician Manager - Internal Medicine

Job Description

Reports to: Head of Internal Medicine and Veterinary Technician Manager

General Job Function: A PASE clinical manager is a licensed CVT or experienced veterinary technician who will work closely with the veterinarian specialist service leader(s), to manage the daily operations of their service and oversee the support staff. All support staff within the service will report directly to the clinical manager, who will be responsible for using their technical experience and training to provide high quality treatment to patients, ensuring proper staffing levels, scheduling, ensuring employee feedback and review schedules are adhered to, managing daily workflow of the service, establishing expectations for the service, establishing lines of communication with other services/departments in the hospital and the referring community, etc. The clinical manager will run the service in a way that aligns with the hospital’s vision, and will have the technician manager and service head as support. The clinical manager will manage their team in a way that aligns with PASE’s core values.

Requirements:

Education:

• High school diploma or GED equivalent
• A PASE clinical manager must hold at least a CVT or be actively in pursuit of licensure.
• Clinical skills and knowledge of PASE Level 3 IM technician
• Specialty certification (VTS Internal Medicine) is preferred but not required

Experience:

• At least four (4) years of veterinary medicine required, specialty experience preferred
• Experience in management is preferred.

Required Strengths:

• Employee management skills and personal self-confidence in order to moderate and resolve differences between technicians/veterinary assistants in all matters that impact patient services or clients’ perception of the quality or service.
• Have a positive, supportive and encouraging attitude towards staff and clients. Express thoughts and ideas effectively.
• Ability to hold people accountable for their commitments and responsibilities.
• Ability to handle misdirected negative emotion and behavior.
• Capability to organize and carry out leadership decisions and to direct staff through the complete process.
• Ability to differentiate between major and minor issues as they relate to the care of clients and patients.
• Be able to manage time efficiently.

Physical:

• Lifting and or carrying up to 40 pounds to waist height.
• Restraining and walking animals up to 200 lbs.
• Standing and walking on hard surfaces up to 10 hours per day.
• Lift and or carry with assistance animals over 40 lbs.

Schedule:

• 40 hours/week (4 x 10 hour shifts most common).
• On-call availability - additional wages and on-call fee provided for after-hours
• anesthesia cases.
• Flexible availability, including the ability to work weekends

Summary of Responsibilities:

• Follow all responsibilities in the Job Description for Internal Medicine Technician Clinical Manager
• Given the nature of Internal Medicine, the clinical manager will be relied on heavily to contribute to technician training within and outside of the department. This may include:
• Assisting the Internal Medicine team in developing training and assessment materials
• Developing and refining the leveling system as it pertains to IM at PASE.
• Establish lines of communication with all services and departments and ensure all hospital-level lines of communication are maintained. This entails ensuring email groups and Slack groups are maintained.
• Respond to employee inquiries and concerns. Deliver feedback to team members when appropriate, in a kind and respectful manner. These may involve discussions with the Head of Internal Medicine and Technician Manager. Demonstrate ability and willingness to hold employees accountable to all established standards, which may involve enacting disciplinary action at times.
• Ensure employees are given consistent opportunities to provide feedback.
• Follow a consistent review process.
• Encourage, support and ensure employees have the opportunities to advance their own skills and knowledge.
• Ensure consistent interaction with PASE’s clinical educators to enable advancement.
• Meet regularly with the technician manager and HR administrator for support with onboarding, following review schedules, merit increase schedules, staffing needs, hospital policy support, benefits support, employee concerns, etc.
• Maintain and organize logistical components of the service including the schedule of team members, on-call schedule, PTO, vacation. Managing and double-checking time cards for accuracy (with support from Technician Manager).
• Manage attendance issues (with support from the Technician Manager). Meet regularly with management for support with onboarding, following review schedules, merit increase schedules, staffing needs, hospital policy support, benefits support, employee concerns, etc.
• Ensure DEA, OSHA, and other regulatory standards are followed. Commitment to developing standard operating procedures (SOPs) to emphasize consistent, safe, efficient, and progressive medicine and workflow. Ensure all new protocols, SOPs, procedures, and policies are communicated effectively to the team in a timely fashion.
• Work with the Head of IM to improve daily workflow, manage developing caseload, and maintain excellence of morale within the service.
• Participate in service meetings and PASE management meetings.
• Hold IM staff meetings regularly, consistently and as-needed.
• Demonstrate commitment to representing the hospital at community events, outreach events, educational events, conferences, recruiting events, etc. (as deemed necessary).
• Any additional tasks or responsibilities as determined by the head of IM and hospital management.

Job Type: Full-time

Pay: $30.00 - $42.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Veterinary technician: 4 years (Required)

License/Certification:

• Veterinary Technician Certification (Preferred)

Work Location: In person

Salary : $30 - $42