Position Summary:

The ICQC Produce Quality Coordinator will work in an open warehouse environment and in a cooler/freezer to help review, assess and inventory perishable and non-perishable food products through Philabundance’s warehouse system. This position will coordinate with the Warehouse team to assess, track, and report on the inventory, quality of food received, and the integrity of the orders processed at Philabundance. This position also regularly coordinates with staff in the Transportation, Warehouse, Community Partnerships, and Food Sourcing teams to ensure appropriate metrics and goals are met.

The ICQC Produce Quality Coordinator will oversee and inspect all inbound produce freight – both purchase and donated – and apply different quality to metrics to both. They will communicate with key stakeholders throughout PHLB to prioritize the flow of produce items as dictated by shelf life and other quality concerns throughout the internal supply chain, and they will flag produce for gleaning and repack projects as necessary.

The ICQC Produce Quality Coordinator must provide coverage for the warehouse during key shipping and receiving times. The position may operate on a staggered shift schedule, with overtime/evenings/weekends as needed. The Inventory and Quality team needs to maintain flexibility in our working locations. Associates will be assigned in advance for the location with priority needs.

Competencies: 

• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.  

• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.   

• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.  

• Quality: Work is organized, accurate, and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.  

• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.   

Primary Responsibilities:  

• Inspect inbound freight, in stock products, and outgoing shipments for quality, damage, and temperature. Document findings as needed.
• Reject any wrong or unacceptable products and report all issues with inbound shipments to the Food Sourcing Department.
• Communicate any quality concerns or rejected loads with purchased and donated produce to Food Sourcing colleagues
• Communicate with Sourcing Department as needed on all quality issues and assist the operations team in resolving issues to ensure our neighbors receive the highest quality produce possible.
• Create item cards for all donated produce.
• Support food safety and quality programs as needed.
• Complete daily walk of all in stock produce, document any quality concerns, communicate and document all product rotation needs based on a combination of “first in first out” and quality concerns to warehouse team, and partner with ICQC Manager to address any inventory that would need to be composted or wasted
• At the end of each daily walk communicate any produce that might need to be sorted or repacked to Warehouse, Community Partners, and Volunteers team daily to ensure as much food as possible is saved and not wasted
• At the end of each daily walk review all rotation needs against those previously communicated and report any uncompleted rotations to warehouse/operations leads
• Attend weekly Produce Allocation Meeting with all key stakeholders and provide timely feedback to the group on what produce needs to move with urgency, what produce can hold, address concerns re: donors or vendors, address concerns re: external partners returning food
• Monitor all produce that is returned from external partners for quality concerns. Communicate with Community Partners any external groups returning product for invalid reasons. Communicate and address returned quality concerns with Food Sourcing
• Process Agency Returns for all returned produce
• Monitor all incoming USDA produce and collaborate with Food Sourcing as needed to report any quality or inventory concerns
• Maintain accuracy of all produce inventory through daily cycle counts ensuring that all produce currently in stock in warehouse is available to Community Partnerships team for distribution
• Analyze, identify, and propose action to the solution of problems associated with Quality Assurance.
• Observe and follow all safety rules, regulations, and sanitation policies.
• Maintain a clean and organized working environment. Follows safety regulations. Participate in process improvement activities.
• Monitor temperature of storage areas daily and record. Escalate any variances as needed to Facilities team

Education Achievement:

• High School Diploma or GED preferred.

• Serve Safe Certification preferred. Must be able to certify within 30 days of hire.

Work Experience:

• Previous experience in a produce quality focused role, ideally minimum of one year. Must have the ability to review, reject or accept and track the status of food products including frozen, fresh, and shelf stable.

• Experience moving food; frozen, fresh, and shelf stable.

• Previous work in a team environment with deadlines, detail, safety, and large equipment.

• Inventory, Shipping, and Receiving experience.

• Previous experience with organization, shared goals, KPIs, and defined instructions.

• Previous experience working within a defined operating system, following directions, consistent placement, and tracking.

Preferred:

• A minimum of 2 years of experience in customer service, inventory control, quality control, logistics or warehousing within a cohesive effective team environment. Ideally in role involving high people contact with problem solving.

• Experience in a grocery or food distribution industry preferred.

• Knowledge of food distribution, logistics and handling a plus.

Required Skills and Ability:

• Ability to inspect, review and reach a decision on alignment with brand quality standard.

• Strong attention to detail, tracking, and reporting.

• Strong customer service skills; position interfaces with vendors, volunteers, and donors.

• Ability to read, write and complete basic math to support inventory, space calculations and tracking as is needed.

• Must be able to tolerate extreme temperatures when moving food and products through inventory and shipping and receiving process.

• Ability to handle multiple assignments simultaneously.

• Ability to follow instructions, retain information and apply information, with minimal supervision.

• Demonstrated ability to work independently and as part of a team.

• Ability to work with people both on a team and cross-departmentally.

• Ability to work around and near mechanical machines at high volumes.

Preferred:

• Ability to successfully operate large equipment safely

Essential Job Functions:

• Must have the ability to be available evenings, weekends, and take on extended hours as business demands.

• Must be willing to travel within and outside of the service area (employee can use public transportation, rideshare services, personal vehicle, or other means) as needs of the business dictate. Must be physically compatible with travel, office events, and meetings. Must have a valid driver’s license with a clean driving record to be eligible to drive Philabundance vehicles.

• Bend, stop, crouch, climb, stand, sit, walk, and turn/pivot at times in extreme temperatures throughout an 8-hour shift, 5 days a week.

• Move/lower, push/pull and carry objects/parcels no greater than 50 pounds; when moving/lowering, pushing/pulling, and carrying objects/parcels greater than 50 pounds use 2 people or mechanical.

• Move packages to heights above shoulder and lower to foot level.

• Ability to work inside a freezer with a temperature in the range of -10 to 40 degrees Fahrenheit as well as in a humid warehouse.

• Ability to operate pallet jack, both manual and power, and ride jack to load/unload trucks.

• Reach, grasp, and maintain control of items and materials used to perform activities associated with delivering and picking up packages.

• Perform additional tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.

• Maintain a work pace aligned by meeting or exceeding piece per minute/production standards.

• Work in an environment that will contain variable temperatures and humidity, outside weather conditions, exposure to noise, dust/dirt, confined work areas.

• Must meet all the applicable requirements as specified by OSHA.

• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.

• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.

• Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.

Salary : $21