Director, Supplemental Nutrition Assistance Program

Position Summary:

The Director will oversee the planning, execution, and delivery of key projects, ensuring compliance with federal guidelines and alignment with program objectives. Internally, the Director will have a strong alignment with Communications, IT, Finance, Facilities, Community Partners and some support will be needed from the events teams. Compliance internally and externally will be critical for success. A high level of confidentiality is required for this team to have secure, confidential case management intake, processes and communications.

The core responsibility of this role is to manage strategic planning, program development, leveraging or developing referral channels, healthcare institutions such as hospitals, free clinics and insurance providers, and the execution of strong case management support with efficiency in securing benefits and tracking key information. This role will have a strong relationship with Feeding America and PA-DHS.

Day-to-day management will require coordination of the organization's programs, tool selection, and implementation, development and maintenance of Standard Operating Procedures (SOP) projects, compliance standards and financial reporting and tracking.

Competencies:

• Effective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter.
• Accountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities.
• Integrity: being honest and showing a consistent upholding of strong moral and ethical business values; striving to do what’s right.
• Interactions: displays a positive and constructive attitude, demonstrates good personal and professional conduct, and provides good customer service to internal and external stakeholders.
• Collaboration: develops relationships and works effectively with people across the organization, regardless of location or background, to achieve organization goals.
• Agility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Quality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed.
• Urgency: high degree of productivity, uses time wisely and can prioritize effectively; actively seeks out new assignments, and supports others when available.
• Judgement: uses proper judgement to make sound decisions, analyze and solve problems, and considers short and long-term impact to other team members, processes, etc.
• Engagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities.

Responsibilities:

• Predict immediate and future workforce needs to ensure appropriate support is available, this includes but is not limited to, work planning, attendance, performance, training, and staffing. Proactively prepares for growth and aligns with budgetary guidelines.
• Strong management of team development, succession planning, consistent performance, rewards, discipline, and training as required.
• Provide strategic leadership for SNAP-related projects, ensuring adherence to the goals of program administration, payment accuracy, program integrity, and oversight.
• Serve as the primary point of contact for compliance regarding Federal, State, and local agencies, fostering collaboration and ensuring alignment with program objectives.
• Develop project plans, manage timelines and resources, and deliver quality outputs in compliance with Department of Human Services guidelines.
• Establishes and trains others to ensure a high level of positive customer service; professionally communicate with customers/volunteers in a courteous manner.
• Successful experience with problem solving and ability to stay nimble in an evolving environment.
• Strong organizational and communication skills to guide a team with levels and provide the executive team with necessary information on an ongoing basis.
• Collaboratively develop campaigns, communication resources and methods to increase outreach and application assistance within local communities.
• Reviews, assesses and enforces accurate timely reporting of program status and results, responsible for the quality, curriculum development, success rates of the participants and staff performance levels.
• Execute solutions for problem areas, drives improvements and the resolution of roadblocks, aligns with budgetary guidelines.
• Identifies, coordinates, and executes applicable training to develop and growth the team including but not limited to relationship development, safe food handling, program execution, leadership, analytics, conflict resolution and best practices.
• Responsible for supporting and aligning with Philabundance Cultural pillars. Ensuring communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress

Please note:

Background check must be completed before hire. This role will also include a financial clearance as it requires the management of funds related to the state contract.

Clean driving records and a valid driver’s license are required to use company vehicles for transportation to home visits, agency partner visits or event participation.

Educational Achievement:

• High School Diploma or GED required. Education or experience is equal to a bachelor’s degree, minimum of 8 years’ direct related experience.

Work Experience:

• A minimum of 7 years of program experience or related experience required. A minimum of 5 years dedicated to leadership responsibilities or equivalent required.
• Advanced management of team development, succession planning, consistent performance, rewards, discipline, and training as required. Strong leadership and stakeholder management capabilities.
• Previous experience with channels and the Philadelphia healthcare network is highly preferred.
• Previous experience developing and implementing highly effective and cohesive teams in a leadership role highly preferred.
• Experience working in a highly collaborative customer-facing environment, ideally in non-profit or government industry.

Preferred:

• Previous experience working with low income, underserved or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living near the poverty line is highly preferred. Ideally in a leadership role.
• Previous experience managing and implementing programs highly preferred.
• Previous successful experience with department or program tool selection and implementation with consideration to CRM, communication and reporting tools.

Required Skills and Abilities:

• Strong organizational and communication skills to guide a team with levels and provide the executive team with necessary information on an ongoing basis.
• Successful experience with problem solving and possesses ability to stay nimble in a fast-paced evolving environment
• Strong capability to create and manage budgets, leverage databases, produce timely reports, communication, analysis and present internally and externally. (Apricot, Microsoft suite, ppt, database exp. and Zoom/Teams)
• Previous experience managing case management, compliance, government program alignment and related analysis.
• Strong project management, ideally with program development expertise. Ability to create and implement program documentation, workflow, document requirements for compliance and communication requirements.
• Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
• Able to take on a diverse range of tasks equally effectively. Responds positively to change and influences others to adapt positively to new situations quickly.
• An exceptional communicator, both in writing and orally; previous public speaking or teaching experience highly preferred. Ability to speak multiple languages highly preferred, Spanish or Mandarin.

Physical Demands:

• Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.
• Up to 25% of travel is required. Must be willing and able to travel within and outside of the service area (employees can use public transportation, rideshare service, personal vehicle, or other means)

Must be physically compatible with travel, office visits, events, and meetings. Must have a valid driver’s license if using company vehicle.

• Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. A shared supported lift is preferred; two people can move objects to lower impact.
• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.
• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.
• Demonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.
• Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.