What are the responsibilities and job description for the Computer User Support Specialist position at phila?
CCME Program Participants encouraged to apply!The City is hiring candidates with experience in data entry or as a Library Digital Resources Specialist, or an associate’s degree in an IT related field, to join our team. Your experience and passion can make an impact by supporting computers users in City departments. Please be sure to attach a copy of your transcript or certification with your application. Apply by May 11, 2025.Discover the Perks of Being a City of Philadelphia Employee!• Pay off your student loans faster – As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.• Enjoy a Free Commute on SEPTA – Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you’re a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.• Unlock Tuition Discounts and Scholarships – The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!This is computer user support work at an advanced clerical level. Employees in this class perform a variety of support services directly for computer users in an assigned department, including responding to requests for assistance from a helpdesk, troubleshooting and resolving problems with computers over the phone, by e-mail and in person, and securing the assistance of higher level information technology staff when necessary. Employees in this class also provide informal advice and guidance, and/or desktop one-on-one training, and/or classroom and on-site training for groups for a wide variety of employees, including managers, supervisors, professional and technical staff and clerical employees. Expertise with various types of computers, applications and software packages is determined by the operational needs of the assigned department. Employees provide services in a variety of computer environments, including local area networks, wide area networks and terminals attached to a mainframe computer. Employees work under the supervision of an administrative or technical superior.
