What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVES position at PHIL SELLS HOMES 4 U.?
This is a remote position.
Job Title
Customer Service Representative
Job Type
Full Time
Remote
Non Exempt
Schedule
40 hours guaranteed each week
Flexible schedule, generally aligned with Pacific Time business hours
Compensation
$18.00 to $27.00 per hour
The final hourly rate within this range will be determined based on relevant experience, interview performance, and overall fit for the role.
Phillip Nunez is seeking a full time Remote Customer Service Representative to support daily client communication and service across a residential real estate business. This role is designed to support buyer and seller inquiries, scheduling needs, follow-up communication, listing support, and record accuracy across day to day operations. It fits a business that emphasizes personalized attention, local market guidance, and ongoing client communication throughout the buying and selling process.
This position is a good fit for someone who communicates well, stays organized, and can manage client questions, updates, and follow-up tasks with consistency and professionalism. Prior customer service or remote administrative experience is helpful, but entry level candidates are welcome. Training will be provided for candidates who show strong communication skills, reliability, and a professional approach to client support.
Respond to client inquiries with professionalism and accuracy
Serve as an early point of contact for prospective buyers, sellers, and general inquiries. Respond to questions by phone, email, and other approved communication channels, provide clear information, and route more complex real estate questions to the appropriate team member when needed.
Support buyer and seller communication throughout the process
Help maintain timely and organized communication with clients who are exploring homes, preparing to sell, requesting information, or following up on active conversations. Keep communication professional, responsive, and aligned with the service standards of the business.
Schedule appointments and coordinate calendar activity
Assist with the scheduling of calls, consultations, showings, follow-up conversations, and other real estate related appointments. Confirm times, update calendars, and communicate changes clearly to avoid scheduling issues.
Maintain accurate client and inquiry records
Enter and update customer information, lead details, conversation notes, follow-up dates, and service requests in internal records or tracking systems. Keep records complete and organized so no client communication is missed.
Support listing and property information updates
Help organize and maintain basic listing related information, property details, inquiry status updates, and internal notes tied to homes for sale or related client interest. Review information carefully for completeness and consistency before updates are saved.
Follow up on open requests and pending communication
Monitor pending client questions, missed calls, voicemail follow-up, appointment confirmations, and other outstanding service items. Make sure each item is addressed within a reasonable timeframe and escalated when necessary.
Provide a strong client experience from first contact forward
Communicate in a way that reflects professionalism, patience, attentiveness, and follow through. Help create a positive experience for clients who are navigating what is often a major purchase or sale decision.
Assist with general remote administrative support
Support inbox organization, document follow-up, spreadsheet updates, and simple task tracking tied to customer service operations. Help keep service records current and easy to review.
Protect confidentiality and follow process standards
Handle client information with care and maintain confidentiality in a remote work setting. Follow company procedures for communication, file handling, and record accuracy.
RequirementsRequirements
- High school diploma or GED
- Strong verbal and written communication skills
- Strong customer service mindset and professional phone manner
- Good attention to detail and accurate recordkeeping habits
- Comfortable using email, spreadsheets, shared files, and web based systems
- Strong organizational skills and ability to manage follow-up tasks
- Ability to work independently in a remote setting
- Ability to maintain a consistent full time schedule of 40 hours each week
- Ability to communicate clearly, stay professional, and respond to clients with care and accuracy
- At least 1 year of experience in a remote administrative, customer service, clerical, call support, or office support setting
- Experience handling inbound or outbound customer communication
- Experience scheduling appointments, maintaining client records, or managing follow-up activity
- Entry level applicants are welcome
- Paid training and onboarding will be provided for candidates who demonstrate strong communication skills, professionalism, and readiness to learn
BenefitsBenefits
- Competitive hourly pay
- 40 hours guaranteed each week
- Flexible full time remote schedule
- Paid training and onboarding
- Health insurance eligibility based on plan terms
- Dental insurance eligibility based on plan terms
- Vision insurance eligibility based on plan terms
- 401(k) eligibility based on company plan terms
- Paid time off based on company policy and eligibility
- Paid holidays based on company policy and eligibility
- Paid sick leave where required by law and based on eligibility
- Opportunity for long term growth and expanded responsibilities based on performance
Salary : $17 - $28