What are the responsibilities and job description for the Service Advisor - Phil Hughes Honda position at Phil Hughes Automotive Group?
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Must pass drug screen, background check and have an acceptable Motor Vehicle Record.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
Phil Hughes Automotive Group has been serving Athens and surrounding areas since 1976. We are locally owned and family-operated. Our company’s focus is building relationships that last with our employees, customers, and community.
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Must pass drug screen, background check and have an acceptable Motor Vehicle Record.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Paid Vacation
- We offer Healthcare benefits for our employees
- Vision & Dental Insurance
- 401k retirement plan with company match
- No Sundays
Phil Hughes Automotive Group has been serving Athens and surrounding areas since 1976. We are locally owned and family-operated. Our company’s focus is building relationships that last with our employees, customers, and community.