Route Manager

OBJECTIVE:

The Route Manager oversees the Route Service Representatives at their location and manage accounts in the district through contract renewals, resolving customer concerns, and identifying areas for growth.

ESSENTIAL FUNCTIONS

• Establish and maintain outstanding customer service within assigned geographic area 
• Recruit, select, hire, develop and educate Route Service employees 
• Effectively manage district's accounts through quality control monitoring 
• Aid in conducting evaluations of staff to provide feedback on their overall performance, growth and customer service skills
• Coordinate Smart Clean program and scheduling
• Responsible for handling and coordinating vehicle maintenance and safety issues and report accordingly
• File and report any delivery issues encountered
• Proactively follow up on accounts in jeopardy and lost accounts 
• Responsible for contract renewal program in their district
• Make direct service calls and resolve service concerns in a timely manner
• Maintain close coordination with production department regarding service and customer issues 
• Perform route observations and customer visits
• Partner with sales organization to identify areas of growth opportunities and retain 100% of the district's customers 

QUALIFICATIONS

• Must have a clean Motor Vehicle Record (3 years)
• Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
• Strong interpersonal, analytical, communication and customer service skills 
• Solid computer skills including working knowledge of MS Office software
• Able to manage multiple tasks and priorities and easily adapt to changing situations
• Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment

PHYSICAL SKILLS AND ABILITIES

• Must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk
• Must be able to drive a truck/van with ease and be able to sit for extended periods of time while driving the delivery truck
• Must have the physical ability to move rolling carts of varying weights – up to and exceeding approximately 250lbs.
• Ability to work during all seasons with exposure to outside elements

REQUIREMENTS

• High School Diploma or equivalent;
• Two years of service and route-based industry experience