What are the responsibilities and job description for the Clerical Office Support position at Phelps/Maries County Health Department?
Full Job Description
The Clerical Office Support, under general supervision, performs some combination of patient registration, scheduling, patient check-out, fee/payment collection, accounts reconciliation, insurance eligibility determination, patient education, WIC benefit disbursement, vital records processing, and public relations duties.
Required Knowledge, Skills and Abilities
- Operate telephone to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
- Greet persons entering the facility, determine nature, and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services. Maintain a cash drawer with daily deposits to ensure fiscal accountability.
- Interview health department clients for medical, environmental, and administrative services; schedule client appointments; inform client of any visit requirements such as income or proof of residency; collect and update client demographic information, income, insurance, and proof of identification.
- Analyze and determine the eligibility of clients for programs or services provided by the health department and other referring agencies.
- Inform clients of rights and responsibilities for participation in various programs.
- Prepare medical records for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the clinic staff.
- Interact with multiple computer programs and software systems to ensure data entered and retrieved in timely and accurate.
- Function as a WIC Clerk to prescreen applicants; update demographic information in the SPIRTWEB system; issue eWIC cards and food benefits; deactivate eWIC cards; maintain appropriate inventory, issuance, and lost/stolen logs; utilize telephone, text, or post card reminders of upcoming appointments; follow-up on no-show appointments; place appropriate participant notes in the SPIRITWEB system; participate in outreach events; assist in the promotion and support of breastfeeding as the preferred method of feeding
- Serve as a Deputy Registrar of Vital Records to certify and print birth and death certificates.
- File and maintain records according to state and federal record retention laws.
- Straighten and maintain lobby/reception area.
- Perform other duties as assigned.
Requires: High school diploma or general education degree required. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Knowledge of community organization principles and resources and community health needs. Strong interpersonal skills in order to provide excellent customer service. An understanding of and ability to maintain the confidentiality required. Ability to work well with people of diverse socioeconomic/cultural backgrounds. Demonstrate rapport building skills by establishing and maintaining effective working relations with WIC participants, WIC team members, and other health and social service personnel.
Physical Demands: Physical demands of this job include sitting, standing, walking, reaching, climbing, crawling, squatting or kneeling, bending, lifting and/or carrying up to 50 lbs., pushing and/or pulling up to 50 lbs.
Typical Working Conditions: Normal office, clinical environment, and community-based work.
Special Note: All employees of the Phelps/Maries County Health Department are considered First Responders in the Event of a Disaster Response Situation. All employees must report for duty upon request of the Director or designee during a public health emergency.
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Job Type: Full-time
Pay: From $17.00 per hour
Work Location: In person
Salary : $17