What are the responsibilities and job description for the Clinic Manager position at Phelps Health?
Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.
No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.
General Summary
No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.
General Summary
- The Clinic Manager provides day-to-day management and clinical and operational oversight of the assigned clinics. Scope of responsibility includes close working relationship with providers as well as direct oversight of the clinical and office staff functions.
- Assists in the development and implementation of quality improvement plans to ensure high-quality outcomes. Works with the Quality Assurance Nurse to make sure all quality controls, measures, and competencies are meeting regulations.
- Assists in the development and implementation of the capital and operational budgets. Reviews each of their assigned cost center budgets monthly to ensure they are staying within budget and re- monthly staffing ratio to meet Premiere benchmarks.
- Assists in the development and implementation of policies, procedures, and job descriptions. Identifies process improvement within the clinic setting and works collaboratively with the Management team, Quality Assurance Nurse, and Care Coordinator.
- Coordinates orientation and competency validations for new staff members. Ensure staff is compliant with orientation, training and performance and documents appropriately. Supervises clinic staff and makes recommendations to hire and terminate.
- Super users for the Scheduling and EMR software and assists in development, build, training, and on going support. Educates staff and patients on the patient portal benefits and assists with signing up patients.
- Determines the need for and plans staff development, training, and continuing education.
- Develops and maintains a professional and nurturing atmosphere for patients, families, providers, and staff.
- Provides oversight of all aspects of office staff and processes to ensure efficient office routines and patient flow process to include working closely with physicians to ensure processes that support the practice setting.
- Schedules staff, monitors attendance, and approves PDO requests for staff and providers.
- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, promotes a team atmosphere, and meets attendance/punctuality requirements.
- Works with other departments to assure compliance with all regulations and standards concerning medical clinic operations, including Corporate Compliance, OSHA, CMS, HIPAA, JC, etc. Stays up to date on Rural Health Clinic regulations, Meaningful Use, and PQRS.
- Bachelors (or higher) in Management or Business Administration and/or License Practical Nursing/Registered Nursing Degree, High School Diploma with relevent years of experience may be accepted in lieu of degree.
- Minimum of 3-4 years healthcare experience. Management experience highly preferred. Experience with operational and strategic aspects of physician practices preferred.
- Current Missouri LPN/RN license, if applicable. Valid Missouri driver’s license required. American Heart Association, Basic Life Support certification required.
- Considerable mental concentration. Handles multiple priorities. Manages stress appropriately. Standing, walking, sitting, and lifting. Works with others effectively.
- Potential exposure to body fluids. External Contacts: Community agencies and advocates, patients, providers, vendors. Internal Contacts: Patient’s family members and significant others, patients, providers, staff (clinical and support staff), and other departments. Typical medical clinic and hospital setting, working closely with patients and office staff.