What are the responsibilities and job description for the Relationship Manager position at PHC Restoration?
Relationship Manager | Where Trust Creates Opportunity
The Catalyst for Connection
Are you someone who thrives on building meaningful connections through consistent effort? Do you enjoy being out in the community, meeting people and becoming a trusted resource?
As our Relationship Manager, you’ll serve as the proactive pulse of the company, conducting regular, in-person referral partner visits on a weekly route to see key contacts like insurance agents. You’ll provide valuable education, resources, and support while building deep trust that turns relationships into opportunities. Your success ensures that when sudden property damage strikes, PHC is the first call they make, creating mutually beneficial outcomes for everyone.
If you’re ready to help drive growth for a company that restores more than just damaged property, we’d love to meet you!
What You’ll Do:
- Develop and strengthen relationships with referral partners, such as insurance agents, through consistent in-person visits
- Plan and execute daily, weekly and monthly marketing routes with clear goals, ensuring consistent visibility throughout PHC’s service area
- Identify client needs and share how you can provide effective solutions
- Stay consistently engaged with referral partners by providing project updates, following up, and maintaining strong communication throughout projects
- Deliver presentations, such as Lunch and Learns, and represent PHC in meetings, events, and community organizations
- Track daily activities, relationships, and follow-ups in CRM to stay organized and accountable
What’s In It for You?
✅ Performance-Driven Compensation - your effort directly drives your results; the more consistent and intentional you are, the more earning and growth potential you will have
✅ Structured Training & Onboarding - gain the tools and knowledge needed to succeed in your role and the industry as a whole
✅ Strong Operations Team - a Production team that delivers high-quality service to support the relationships you build
✅ Meaningful Work - our mission is to make a positive impact on our team, our clients, and our community
✅ Reputation & Pride - represent a company known for quality, integrity, and leadership in our market since 1971
✅ Collaborative Culture - be part of a team that values effort, celebrates wins, and wants to help you succeed in your career
Are You the Right Fit?
✅ Natural Relationship Builder - you genuinely enjoy connecting with people, remembering details, and staying in touch
✅ Self-Starter with Ownership Mentality - you don’t wait to be told what to do; you take initiative and manage your time effectively
✅ Confident Communicator - you can engage one-on-one or present to a room with clarity and professionalism
✅ Persistent & Patient - you understand that relationships take time and are willing to invest in long-term outcomes
✅ Coachable & Growth-Oriented - you’re open to feedback, willing to learn, and motivated to improve
✅ Aligned with Our Values - you lead with humility, treat others with compassion, and bring positive energy to your work
Who We Are:
PHC Restoration is a second generation, woman-owned business that has been specializing in property damage restoration and reconstruction since 1971. We are always searching for professionals who want to be a part of a dynamic, growing company and who like to work in a fast-paced and fun environment.
Our mission is to positively impact our team, customers, and community and we do that through delivering an excellent restoration experience!
We offer an extensive training and onboarding process that empowers new teammates to succeed in their role. Our ideal team member is passionate about helping others and is committed to living by our team’s values: being thankful, enthusiastic, compassionate, and humble.
Think you’d be a great fit? Here’s the process to follow:
Step One – Apply Online
Step Two – Take our Culture Index Survey: https://go.cultureindex.com/p/ReqWQ0WBpnHa0gwnQzP
Step Three - Follow Up With Us During Business Hours And Tell Us Steps 1 and 2 Are Complete
Requirements:
- Clean criminal background and driving record
Benefits: 8 paid holidays per year, Paid Time Off, 401(k) Match, Profit Sharing, Health Insurance, Life Insurance, Company-Wide Monthly Sales Bonus