What are the responsibilities and job description for the Collections Specialist position at Phaxis?
Our nonprofit client is looking for a Collections Specialist for a contract to hire opportunity to complete the following:
OBJECTIVES: Reporting to the Manager, Finance - Billing, the Staff, Finance - Collections Specialist will support clients' financial sustainability by effectively managing accounts receivable and collections activities. This role upholds fiscal responsibility while maintaining a respectful, service-oriented approach. The Collections Specialist will work collaboratively to ensure timely revenue recovery while preserving positives relationships with clients, partners, and payers.
DUTIES AND RESPONSIBILITIES:
- Conduct outreach to customers via phone, email, or written correspondence regarding outstanding balances with professionalism and empathy.
- Support the collection of past-due accounts in a manner consistent with the organization's mission and values.
- Accurately document collection efforts, payment plans, and account updates to support transparency and reporting.
- Process payments and maintain accurate customer records in billing and accounting systems.
- Review account histories to identify discrepancies, trends, or billing concerns.
- Partner with internal teams to resolve billing questions and support fair, timely account resolution.
- Assist with accounts receivable processes and reporting to support organizational goals and outcomes.
- Strong attention to detail with a commitment to accuracy and follow-through.
- Effective written communication and organizational skills.
- Approachable, respectful, and service-oriented demeanor.
- Ability to work independently while contributing positively to a collaborative team environment.
- Excellent work ethic
- Commitment to working in a mission-driven organization.
- Demonstrated personal et
- Cross team collaboration and cooperation.
- Team player who works well with a diverse group of people.
- Associate degree, preferred.
- Proficiency in Microsoft Office applications.
- Experience or familiarity with billing or ERP systems a plus
Salary : $25 - $29