What are the responsibilities and job description for the IT Help Desk Specialist position at Phaxis - Technology?
3 months contract with potential for extension
FULLY ONSITE IN Midtown NY
Their daily work can include the following:
- Resolves moderate technical issues from incoming incidents. Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.
- Utilize the ServiceNow ticketing system to manage IT support requests and incidents and generate dashboard reports to monitor performance and identify areas for improvement.
- Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them.
- Use Service Now to document and track status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
- Identify, diagnose, and troubleshoot workplace issues using Nexthink monitoring software to provide real-time visibility into the end-user computing environment.
Background/Qualifications
- Strong knowledge of Windows and Mac OS.
- Proficient in Microsoft platforms (Windows 365, Office 365, Azure, Intune, etc.).
- Experienced using diagnostic tools and ticketing applications.
- Proficiency with Computer Software and Hardware; Ability to troubleshoot the client problems by asking
- Financial/Insurance industry experience is a plus, not a must.
Salary : $24 - $26