Appointment Coordinator

Job Summary

We are seeking a dynamic and proactive Appointment Coordinator to join our team In this energetic role, you will be the vital link between our clients and our service teams, ensuring smooth scheduling and seamless communication. Your enthusiasm and organizational skills will drive customer satisfaction and operational efficiency. As an Appointment Coordinator, you will manage appointment bookings, coordinate with internal teams, and provide exceptional customer service to foster strong relationships. Your ability to negotiate, communicate effectively, and utilize CRM software will be key to your success in this fast-paced environment.

Duties

• Manage and confirm appointment schedules through outbound calling, warm calling, and telemarketing techniques to ensure optimal client engagement.
• Utilize CRM software such as Job Nimbus to accurately record, update, and manage customer information and appointment details.
• Coordinate with sales teams, technical staff, and marketing departments to align schedules and optimize business development opportunities.
• Conduct B2B sales outreach by engaging prospective clients via outbound calls, nurturing leads, and setting appointments for sales presentations or consultations.
• Apply negotiation skills to accommodate client needs while maintaining company standards and maximizing appointment conversions.
• Provide excellent customer service by addressing inquiries promptly, resolving scheduling conflicts professionally, and ensuring a positive experience for all clients.
• Support inside sales efforts by qualifying leads through effective communication strategies and scheduling follow-up meetings or demos.
• Collaborate with the marketing team to promote upcoming services or campaigns during outbound calls to increase appointment bookings.
• Maintain detailed records of all interactions, appointments, and follow-ups within CRM systems for accurate reporting and analysis.
• Assist with other administrative tasks related to appointment management as needed to ensure operational excellence.

Qualifications

• Proven experience in telemarketing, inside sales, or business development roles with a focus on appointment setting or customer engagement.
• Strong negotiation skills with the ability to influence client decisions positively.
• Familiarity with CRM software such as Job Nimbus or similar platforms for managing customer data efficiently.
• Excellent communication skills in English—both verbal and written—with a professional yet friendly demeanor.
• Knowledge of B2B sales processes and technical sales environments is highly desirable.
• Ability to handle outbound calling campaigns confidently while maintaining persistence and enthusiasm.
• Experience in customer service roles that require active listening, problem-solving, and conflict resolution.
• Demonstrated ability to work independently as well as part of a team in a fast-paced setting.
• Strong organizational skills with attention to detail for scheduling accuracy and record-keeping.
• A proactive attitude towards business development efforts combined with a passion for delivering exceptional client experiences. Join us as an Appointment Coordinator where your energy fuels our growth This paid position offers an exciting opportunity to develop your sales skills while making a tangible impact on our clients' journeys. We value motivated individuals eager to thrive in a collaborative environment that celebrates initiative, communication excellence, and continuous improvement

Job Type: Full-time

Pay: $50, $80,000.00 per year

Work Location: In person

Salary : $80,000