What are the responsibilities and job description for the Lot Manager position at Phase 1 Recovery?
Lot Manager – Phase 1 Recovery
Location: Nebo, NC
Position Type: Full-Time or Part-Time
Pay Range: $13–15 per hour (based on experience)
About Us
Phase 1 Recovery is a professional asset recovery and repossession company operating throughout North Carolina and South Carolina. We are seeking a dependable, organized, and detail-oriented Lot Manager to oversee daily lot operations and vehicle processing at our Nebo location.
This position plays a critical role in maintaining compliance, organization, vehicle security, and efficient auction coordination.
Key Responsibilities
Inventory & Lot Organization
- Maintain accurate records of all vehicles brought into the lot
- Ensure vehicles are properly tagged, parked, and organized
- Track vehicle locations and statuses within company systems
- Maintain overall cleanliness and organization of the lot
Vehicle Processing
- Clean out repossessed vehicles
- Remove and inventory all personal property
- Properly bag, tag, and store personal belongings according to company policy
- Write the last 6 digits of the VIN and lienholder information on vehicle windshields
- Prepare vehicles for auction transport and redemption appointments
Personal Property Management
- Maintain organized storage of all personal property
- Assist customers with scheduled personal property releases
- Ensure all releases are properly documented and compliant
Key & Document Control
- Maintain secure control of all vehicle keys
- Coordinate key requests for agents, transporters, auctions, and authorized personnel
- Ensure paperwork is complete and properly filed
Vehicle Releases & Auction Coordination
- Coordinate vehicle releases with transporters and auction facilities
- Assist with redemption appointments and releases
- Ensure vehicles are properly documented before leaving the lot
Customer Service & Professionalism
- Interact with customers, transporters, and vendors in a professional and respectful manner at all times
- Assist customers during personal property releases and redemption appointments
- Maintain calm and professional communication during difficult or emotional situations
- Represent Phase 1 Recovery professionally in appearance, attitude, and communication
Compliance & Daily Operations
- Complete required lot audits and inspections
- Report damages, missing items, or compliance concerns immediately
- Ensure company standards and procedures are followed at all times
- Support additional lot locations if operational needs require travel
Qualifications
- Clean criminal background check required
- Valid driver’s license with clean driving record
- Must be insurable under company commercial policy
- Strong organizational and multitasking skills
- Ability to work independently in a fast-paced environment
- Strong attention to detail
- Professional communication and interpersonal skills
- Ability to remain professional and composed during high-stress customer interactions
- Ability to work outdoors in various weather conditions
- Prior towing, repossession, automotive, or lot management experience preferred but not required
What We Offer
- Stable, growing company
- Opportunities for advancement
- Flexible scheduling options
- Company-supported travel when needed
- Team-oriented environment
If you are dependable, organized, and ready to be part of a fast-paced operation, we encourage you to apply and grow with Phase 1 Recovery.
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Opportunities for advancement
- Paid training
Work Location: In person
Salary : $13 - $15