What are the responsibilities and job description for the Benefit Assistant position at Pharos Employee Benefits?
Position Summary
A Benefit Assistant works in conjunction with the Benefit Consultants to manage eligibility, create education materials and deliver proactive service to the entire book of business. The Benefit Assistant interacts with insurance carriers and develops communication pieces, processes client eligibility changes and works through billing issues. This position also is responsible for the process of inputting information and changes to the company database throughout the year. Customer Service, scheduling and resolving day to day benefit issues is also a daily function of the role.
Essential Function:
- Coordinates and supports the group clients in conjunction with the Consultants
- Scheduling, researching and communication to current clients
- Utilizes systematic, reproducible processes such as checklists, branded template documents to advance and support our service model
- Communicates thoroughly and clearly with all team members concerning client eligibility.
- Utilizes and maintains internal database to thoroughly record and document client information.
- Data input and report production through internal client management system
- Actively participates in internal meetings, contributing appropriately in a collaborative manner.
- Exhibits behavior with internal team, external vendor partners and clients that intentionally advances
- our culture.
- Other duties and special projects as assigned
Qualifications:
- Associate or bachelor’s degree preferred
- 1 year experience in an office setting preferred
- Minnesota Life and Health license, or ability to obtain within 6 months
- Detail oriented
- A natural inclination to reach out, connect and build relationships with clients
- Excellent problem-solving skills with persistence to achieve desired result
- Good communication skills, especially verbally. Clarity and accuracy are key.
- Strong organizational skills, including daily prioritization and logical thinking
- Strong working knowledge of computer software including Microsoft Office especially Word, Excel and PowerPoint, online platforms, and database management
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Willing to complete a background check?
Experience:
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Eagan, MN 55121
Salary : $18 - $20