What are the responsibilities and job description for the Director/VP Of Customer Supply position at Pharmatech, Inc.?
Company: Pharmatech Labs
Location: Lindon, Utah
About Us:
Pharmatech Labs is a premium nutraceutical contract manufacturer with over 20 years of industry experience. We are in a high-growth phase — 50% top-line growth — and are building a leadership team that can scale with us. We have a flexible, employee-centric culture built for real life. We move fast, hold high standards, and genuinely invest in our people.
Job Title: Director/VP of Customer Supply
Job Type: Full Time, Exempt
Location: On-Site Lindon, Utah
Reports To: Chief Operating Officer
Compensation: Competitive/DOE
About the Role
This is a critical leadership role at the intersection of customer relationships, supply operations, and company growth. You will own the end-to-end supply chain function — from procurement through delivery — and serve as the primary operational partner to our B2B customers.
This is a hands-on role. You will be present on the floor, in customer conversations, and in supplier negotiations.
What You'll Own
Customer relationships
- Serve as the senior supply chain point of contact for B2B customers — managing expectations, escalations, and strategic relationships
- Communicate proactively on order status, capacity, and delivery timelines
- Build and deepen long-term partnerships with key accounts
Team leadership
- Lead and develop four direct reports: Supply Chain Planning Manager, Procurement Manager, Warehouse Manager, and IT Lead
- Drive a culture of accountability, continuous improvement, and customer focus
Procurement & supplier management
- Oversee sourcing, contracting, and negotiations for raw materials, packaging, and ingredients
- Identify and develop strategic sourcing alliances to support growth and resilience
Planning & inventory
- Manage demand planning, S&OP, production scheduling, and capacity alignment
- Coordinate monthly forecast review meetings and align production plans with Sales and Operations
- Maintain inventory levels aligned with turns goals and working capital targets
Logistics & warehouse
- Oversee all inbound, intercompany, and outbound material movement
- Drive cost-effective, on-time delivery performance
Performance & systems
- Establish and report on KPIs: on-time delivery, forecast accuracy, inventory turns, and cost
- Support ERP data integrity and process improvement within JD Edwards (JDE)
What You Bring
- 7 years of progressive supply chain leadership in nutraceutical, food & beverage, or contract manufacturing
- Proven track record managing B2B customer relationships at a senior level
- Hands-on leadership style — comfortable on the floor and in the data
- Strong background in procurement, supplier negotiations, and strategic sourcing
- Solid foundation in demand planning, S&OP, inventory management, and logistics
- Experience leading and developing cross-functional teams
- ERP proficiency — JD Edwards (JDE) preferred, other platforms considered
- Bachelor’s degree in Supply Chain, Business, Engineering, or related field required; APICS certification (CSCP, CPIM) a plus
- High energy, bias toward action, and comfort operating in a fast-growing environment
Benefits:
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid Time Off.
- Paid Holidays.
- Professional development and training opportunities.
Why Pharmatech Labs
If you want a seat at the table during a significant growth phase — and you are ready to be both strategic and roll-up-your-sleeves hands-on — this is the role. Our culture is flexible, our standards are high, and our growth trajectory is real.