Inside Sales Manager (Fully in-office)

The Inside Sales Manager oversees and supports our Inside Sales Team. The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it is essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Insides Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction.

Responsibilities

Included but not limited to:

• Managing the Inside Sales Team
• Setting and tracking sales target for your team
• Suggesting and implementing improvements in the sales administration process
• Coordinate department projects to meet deadlines
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly and annual sales forecasts
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Ensure sales, finance and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
• Track attendance and punctuality of Inside Sales Team

Requirements

• Proven work experience as an Inside sales manager
• Hands on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude
• BSc degree in Sales, Business Administration or relevant field