What are the responsibilities and job description for the Director of Account Management position at Phamily?
About Jaan Health/Phamily
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:
The Director of Account Management will lead and build the account management function that drives growth for Jaan Health’s client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health’s growth.
Key Responsibilities:
Experience working in a health-tech or healthcare services growth company.
Experience working with healthcare provider organizations.
Work style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first.
Curiosity: We ask better questions, challenge assumptions, and keep learning.
Clarity: We simplify complexity, communicate directly, and create alignment.
Co-Creation: We collaborate across teams, perspectives, and disciplines.
Craftsmanship: We execute with excellence, ownership, and continuous improvement.
Our Compensation & Benefits
Competitive Compensation Based On Experience And Impact
Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
12 vacation days accrued annually for rest, travel, and personal time
Up to 9 sick/wellness days to prioritize your health and well-being
12 paid company holidays throughout the year
2 paid give-back days
HSA and FSA account options
401(k) with company match after 6 months of full-time employment
100% match on the first 3% contributed, and 50% match on the next 2% contributed
A collaborative, mission-driven team helping transform healthcare at scale
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment Opportunity
This position is not eligible for visa sponsorship
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job/Role Description:
The Director of Account Management will lead and build the account management function that drives growth for Jaan Health’s client relationships, including medical groups and network partners. This is a critical, commercially oriented, revenue-driving role. The Director of Account Management will work cross-functionally with the Marketing/Sales/Delivery/Solutions/Product teams to deliver client results and revenue growth. The Director will be a player-coach, taking accountability for priority accounts directly while also building and leading a team of Account Managers to drive growth across the entire client portfolio. This is a high-impact, high-visibility role at a pivotal moment in Jaan Health’s growth.
Key Responsibilities:
- Take accountability to drive revenue growth across existing clients to achieve the Company’s revenue targets.
- Own the end-to-end client relationship for a portfolio of medical groups and networks — driving adoption, satisfaction, retention, and revenue expansion
- Lead and develop the account management team, setting direction, building processes, and coaching toward high performance.
- Serve as the executive escalation point for client issues, resolving complex challenges with urgency and professionalism.
- Partner with Sales on renewal and upsell opportunities, contributing to revenue growth and contract expansion.
- Oversee new client onboarding and launch processes, ensuring clients go live on time and achieve early milestones.
- Collaborate with Product and Clinical teams to surface client feedback, advocate for platform improvements, and close experience gaps.
- Build scalable account management playbooks, QBR frameworks, and success metrics that can grow with the business.
- Monitor account health across the portfolio using data and proactive engagement to mitigate churn risk.
- 10 years of account management or client success experience, preferably in healthcare services, health IT, or a value-based care setting.
- 5 years of leadership experience building and driving teams to hit revenue targets.
- Proven track record of managing complex, multi-stakeholder client relationships.
- Strong understanding of healthcare operations, including billing workflows and payer/provider dynamics.
- Exceptional communication, presentation, and organizational skills.
- Ability to thrive in a fast-paced, high-growth startup environment with limited structure.
- Bachelor’s degree or equivalent experience
- Ability to travel 30-50% of the time for client visits to develop relationships, conduct monthly/quarterly business reviews and drive revenue growth.
Experience working in a health-tech or healthcare services growth company.
Experience working with healthcare provider organizations.
Work style & logistics:
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor, able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our culture is built on five principles that shape how we work, lead, and grow:
Care: We put patients, clients, teammates, and outcomes first.
Curiosity: We ask better questions, challenge assumptions, and keep learning.
Clarity: We simplify complexity, communicate directly, and create alignment.
Co-Creation: We collaborate across teams, perspectives, and disciplines.
Craftsmanship: We execute with excellence, ownership, and continuous improvement.
Our Compensation & Benefits
Competitive Compensation Based On Experience And Impact
Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
Generous Paid Time Off: up to 35 paid days off each year so you can recharge, recover, and give back, including:
12 vacation days accrued annually for rest, travel, and personal time
Up to 9 sick/wellness days to prioritize your health and well-being
12 paid company holidays throughout the year
2 paid give-back days
HSA and FSA account options
401(k) with company match after 6 months of full-time employment
100% match on the first 3% contributed, and 50% match on the next 2% contributed
A collaborative, mission-driven team helping transform healthcare at scale
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment Opportunity
This position is not eligible for visa sponsorship
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.