What are the responsibilities and job description for the Logistics Coordinator position at Phalanx Logistics Solutions?
Logistics Coordinator
Location: Onsite Lakewood, OH
Reports To: Team Lead
About the Role
Are you energized by a fast-paced, team-driven environment where every day brings new challenges and opportunities? As a Logistics Coordinator at Phalanx Logistics Solutions, you’ll play a key role in keeping freight moving and customers satisfied. You’ll be part of a supportive, high-performing team that values integrity, communication, and attention to detail.
In this role, you’ll manage the day-to-day entry of shipments, build strong relationships with carriers and customers, and ensure every load is executed smoothly—from order entry to final delivery. If you’re organized, solutions-oriented, and thrive in a dynamic logistics setting, we’d love to hear from you.
What You’ll Do
- Manage load entry in the Transportation Management System (TMS).
- Track and trace shipments, proactively communicate updates, and resolve any service issues with urgency and professionalism.
- Maintain accurate customer and location records to ensure operational efficiency.
- Collaborate closely with Account Management, Leadership, and Operations teams to meet customer expectations.
- Assist in collecting documentation for claims and OS&D (Overages, Shortages & Damages).
- Provide excellent customer service via phone and email while managing incoming calls and inquiries.
- Support after-hours operations as part of the team rotation.
- Perform additional duties as needed to support overall business success.
What You’ll Bring
- A positive attitude and the ability to thrive in a fast-paced logistics environment.
- Excellent communication, organization, and teamwork skills.
- Strong problem-solving and analytical abilities with a process-driven mindset.
- Attention to detail and accuracy in data entry and communication.
- A passion for delivering outstanding customer service and creating value for both clients and carriers.
Why Join Us
At Phalanx Logistics Solutions we’re more than a freight brokerage—we’re a team of logistics professionals committed to reliability, transparency, and long-term relationships. You’ll have the opportunity to grow your career, make an impact, and be part of a culture that values hard work, innovation, and fun.
Join us and help drive the future of logistics.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Education:
- Associate (Preferred)
Experience:
- Logistics: 3 years (Preferred)
Work Location: In person