Senior Account Manager

Supercharge your career here at PHFM!

We are looking for a Sr. Account Manager to join our team!

Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU:

· Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.

· 401(k) Retirement Plan with company match.

· PTO, 11 Company Holidays and Paid Parental Leave

· Wellness activities and an onsite gym

· Ongoing professional development and continuing professional education.The Senior Account Manager is responsible for leading a team, fostering development and positive client relationships while taking ownership of accounts and vertical-level finances. Successfully cultivate and strengthen cross-departmental relationships and contacts through collaboration, and effective communication. The Senior account manager will display strong organizational, prioritization, and leadership skills. The Senior Account Manager will lead and coach their team to accomplish optimal performance in a fast-paced high volume environment.

What YOU will do:

• Manage and lead a team of 2-5 direct reports
• Determining training needs and schedules
• Career pathing and developmental plans
• Review team performance against Service level agreements with improving scores, analyzing trends.
• Work order management
• Ensure work orders are completed each month are accurate and prepared for invoicing to assist in month end financing
• Analyze volume trends
• Ensure compliance with SLA requirements
• Monitor and assist on escalated and or high visibility projects
• Reviewing Key performance indictors and implementing SOPs.
• Assist when required on execution of work orders
• Financials and Reporting
• Executive reporting
• Responsibility of account and assigned vertical-level finances
• Track financial performance
• Ensure adherence to billing terms and maximize profitability
• Client Management
• Develop positive client relationships, oversee client escalations, and run client calls and Quarterly Business Review.
• Support department initiatives
• Assist in work order and vendor partner negotiations
• Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays as needed.
• Travel as required.
• Ability to prioritize tasks with overlapping and/or conflicting due dates.
• Performs other duties as required by leadership.

Minimum Qualifications:

Bachelor's degree or related experience

Minimum of 5 years of experience in account management

Previous management experience

Proven track record of managing and growing key accounts

Interior Facility Maintenance Hard Services Experience (plumbing, HVAC, general maintenance)

Technical Skills:

Experience with CMMS systems
Proficient in Microsoft Office and CRM software
Intermediate to advanced Excel skills necessary.

Work Environment / Physical Requirements:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability to read and understand work instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.