Customer Service Representative

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in

documentation, information, and services.

Essential Job Duties

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as
  
  

well as purchase quotes for vehicles considered for sale to PGW.

• Call center functions to provide quality customer service
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include, data entry,
  
  

cancellations, credits, invoicing and/or customer service inquiries.

• Generate sales/buys from online leads
• May require an understanding of eBay and eCommerce sites
• Assume other duties as assigned.
  
  

Basic Qualifications

Education & Experience:

• High school degree or equivalent.
  
  

Preferred Qualifications

• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2 years of college.
  
  

Knowledge/Skills/Abilities

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.
  
  

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a
  
  

computer,keyboard, and mouse, frequently.

• The employee must occasionally lift and/or move up to 50 pounds.