What are the responsibilities and job description for the Field Service Technician position at PGNA INC?
Description
Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.
Role - Field Service Technician
Thermal Care is seeking a highly skilled and experienced Field Service Engineer based in the Chicagoland area to join our team. This role is responsible for performing preventive maintenance, warranty service, and billable repairs on process cooling equipment across a 3–5 state region, with a strong emphasis on preventive maintenance. The ideal candidate will travel in a company-provided van, delivering on-site technical support, identifying and implementing effective solutions to equipment issues, and coordinating with internal teams as needed to ensure timely and thorough resolution. A commitment to exceptional customer service and satisfaction is essential.
Duties and Responsibilities
- Service, maintenance and start up Thermal Care process cooling systems, ensuring compliance with operational specifications
- Verify system performance and ensure successful project sign-off
- Conduct operator training on-site
- Submit documentation for any outstanding issues and facilitate resolution
- Build and maintain strong customer relationships to promote loyalty and repeat business
- Analyze and resolve equipment issues with professionalism and accuracy
- Perform remote diagnostics when required
- Document service activities, including parts usage and resolution details]
- Adhere to all safety protocols and conduct work in accordance with company policies
- Exhibit professional appearance and maintain a clean and organized workspace
- Deliver high-quality workmanship and document events for future reference
Requirements
- Minimum 5 years’ experience in process cooling and HVAC.
- Associate or technical degree in HVAC or related field preferred.
- EPA Universal Certification for refrigerants required.
- Must be familiar with chillers and have a solid understanding of thermal dynamics.
- Strong understanding of schematics, wiring diagrams, ladder logic, and PLC logic
- Proficiency with electronic test and measurement tools.
- Valid Driver's License
Travel and Availability
- Willing and able to travel 65–85% of the time, primarily by company van within assigned multi-state region.
- Flexible to work independently and manage on-site responsibilities with minimal supervision.
PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.
Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.
PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.
Salary : $33 - $39