What are the responsibilities and job description for the CEC Salesforce Administrator position at PGF WFN TEST 4 v 9 1?
Job Title: Salesforce Administrator/Database Liaison
Reports to: Service Delivery Exec - Impl, Greenfield
Overview:
The Salesforce Administrator is part of our Information Services
team that supports and develops applications for client tracking and
reporting. This position is the liaison between management,
Information Services, Strategic Planning and Analysis, and the
users of database applications. (S)he troubleshoots and works with
end-users to insure that applications meet their needs and keep
pace with changes in program operations, policies and/or
procedures
Responsibilities:
• Daily administration and support of CASES’ Salesforce database
including but not limited to managing multiple user setup, profiles
and roles, customization of objects, fields, record types, page
layouts and validations;
• Working with management, strategic planning & analysis staff and
end-users to create and manage complex workflow rules, data
validation, and triggers;
• Develop and create customized reports and dashboards;
• Create and document application requirements by working together
with those involved in the development of program enhancements
and changes including program staff, programmers, strategic
planning and analysis staff and/or outside consultants as needed;
• Manage the software testing process, which includes devising test
plans, creating test cases, establishing protocols and appropriate
testing environments and coordinating actual software testing;
• Keeping abreast of new Salesforce features and functionality and
providing recommendations for process improvements;
• Train new and existing users on how to use database applications;
• Keep application users informed about system functionality and
enhancements;
• Provide application users with technical support;
• Logging and tracking identified system problems through resolution;
• Creating and maintaining documentation on processes, policies,
application configuration and help related materials for users as
database applications are developed;
Qualifications:
• College degree or equivalent work/technical experience;
• 2 years Salesforce experience, Salesforce certification preferred;
• Understanding of relational databases and data integration tools;
• Experience with programming languages such as SQL, JavaScript,
HTML, Java, Apex;
• Excellent communication and analytical skills;
• Close attention to detail, and Ability to work independently, as well as part of a team, on multiple
projects.