What are the responsibilities and job description for the Customer Service Representative position at PFS Insurance Group, LLC?
Company Description
PFS Insurance Group, LLC is an independent agency with offices across Colorado and Arizona, dedicated to providing solutions-oriented services. Our focus goes beyond insurance to being a trusted advisor, understanding and mitigating risks, and educating clients on their options to prepare them for the unexpected. We uphold trust, excellence, and accountability in all our operations.
Role Description
This is a full-time on-site role for a Customer Service Representative - Processor located in Denver, CO. The Customer Service Representative - Processor will be responsible for providing exceptional customer service and support, managing customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer inquiries, processing customer requests, resolving issues, and ensuring a high level of customer satisfaction.
Qualifications
- Customer Service, Customer Support, and Customer Experience skills
- Ability to manage Customer Satisfaction and ensure positive customer interactions
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and CRM systems
- Ability to work well in a team-oriented environment
Apply here: https://pinnbank.pinpointhq.com/postings/6475b8ee-ac73-431d-b903-179d89c64d52