What are the responsibilities and job description for the Manager, Operations position at PFS Group?
Job Purpose:
The Manager, Operations at PFS GROUP is responsible for overseeing and optimizing the daily operations of the organization. This role involves ensuring efficient processes, managing resources effectively, and implementing strategies to enhance productivity and achieve organizational goals.
Key Responsibilities:
- Oversee and manage the day-to-day operations to ensure smooth and efficient functioning.
- Develop and implement operational strategies to improve productivity and efficiency.
- Monitor and analyze operational performance metrics to identify areas for improvement.
- Collaborate with department heads to align operational activities with company objectives.
- Manage budgets and allocate resources effectively to meet operational needs.
- Ensure compliance with company policies and industry regulations.
- Lead, mentor, and develop a team of operations staff to achieve high performance.
- Identify and mitigate operational risks to ensure business continuity.
- Foster a culture of continuous improvement and innovation within the operations team.
- Liaise with external partners and stakeholders to enhance operational processes.
Required Education:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
Required Experience:
- Minimum of 5 years of experience in operations management, preferably within the healthcare or financial services industry.
- Proven track record of successfully managing and leading teams to achieve operational goals.
- Experience in process improvement and implementing operational efficiencies.
Required Skills and Abilities:
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent problem-solving and decision-making abilities.
- Proficient in data analysis and performance metrics to drive operational improvements.
- Strong communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Knowledge of industry regulations and compliance standards.
- Proficiency in using operations management software and tools.