Retention Specialist -Biweekly Bonus

About Us

Pflex Solutions is a dynamic and innovative consulting company with a strong commitment to quality, innovation, and client satisfaction. We have experienced rapid growth and success over the years. With a strong focus on pushing the boundaries of what's possible, we are seeking top-tier talent that adds intrinsic value to our organization. 

Role Overview

As a Retention Specialist, you will be an active listener while authenticating information provided for the purpose of funding consumer, short-term personal loans. Our contact center is a fun dynamic environment where you will earn bi-weekly attendance and performance-based bonuses. As a Retention Specialist you will be working as a team to meet daily goals, initiate contact, and follow up with customers while providing exceptional customer service.

Role Responsibilities

· Manage escalated calls with professionalism and composure while working toward positive outcomes.

· Focus on resolving customer concerns efficiently rather than simply addressing surface-level issues.

· Navigate multiple systems, document interactions, and maintain accuracy while actively engaging with customers.

· Consistently provide clear, correct, and up-to-date information to consumers, ensuring alignment with current policies and procedures.

· Maintains strong attendance and dependability, recognizing the impact of presence within a small, high-functioning team.

· Stay current on all company processes, updates, and expectations to ensure consistent performance.

· Effectively communicate updates, challenges, and opportunities with management in a timely and professional manner.

· Consistently meet or exceed key performance indicators (KPIs) and maintain high quality assurance (QA) scores through adherence to best practices and call standards.

· Manage high volume calls in a fast-paced environment, maintaining focus, efficiency, and professionalism throughout the shift.

· Remain engaged and available throughout scheduled hours, demonstrating strong time management and readiness to handle continuous call flow.

Required Skills & Education

· Customer service experience including servicing the customer via phone

· Excellent professional verbal/written communication and interpersonal skills

· Strong negotiating skills

· Flexibility and ability to quickly adapt to change

· Willing to work in a team environment

· Excellent attendance record

· Ability to work independently

· Computer savvy

· Type 30 WPM

· Access to reliable transportation

Pay: 15.00 an Hour Plus Biweekly Bonus

Benefits

401(k) 4% Match
Dental Insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Vision Insurance

Schedule: Office hours are 7am-7pm Mon-Fri, and 8am-4:30pm Sat. Shifts will be within those hours, 40 hours per week with rotating Saturdays.

Work Location: In-Office / Pflugerville, TX

Why Pflex Solutions

At Pflex Solutions, we take immense pride in our team's exceptional skills and their track record of delivering industry-leading results. We aim to invest in dedicated, long-term employees who exhibit a knack for rapid learning and aspire to grow alongside us. Joining our team means actively participating in the creation of cutting-edge solutions, accessing invaluable learning resources, and being part of a company that deeply appreciates its skilled workforce.

We provide a highly competitive benefits package, including a 401k plan. We are passionate about work-life balance! Expect a vibrant atmosphere and limitless avenues for personal and professional growth.

Pay: $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have reliable transportation?
• Are you available to work from 7am-7pm Monday to Friday & Saturday?
• Can you work on Saturdays?
• Are you available to begin the upcoming training class starting on May 11

Experience:

• Customer service: 1 year (Preferred)
• Retention : 1 year (Preferred)
• Contact Center : 1 year (Preferred)

Ability to Commute:

• Pflugerville, TX 78660 (Required)

Work Location: In person

Salary : $15