What are the responsibilities and job description for the Printer Technician position at PFI Tech?
Print Technician
To provide on-site support to troubleshoot, repair and configure monochrome and color laser printers. The technician will be required to provide a high level of customer service while repairing the devices.
Print Technician Responsibilities Include:
- Full-scale troubleshooting and repair (ability to replace all components of the device)
- Respond to service request tickets, update and close tickets with detailed information within the assigned response/resolve time frame or SLA’s (Service Level Agreements)
- Professionally interact and collaborate with clients, other vendors and teammates
- Identify patterns and recommend solutions to supervisors
- Maintain inventory for parts and order parts as needed
- Escalate issues immediately
- Flexible travel as required
- Flexible to work overtime, nights, and weekends as required
- May be asked to back up or perform duties of other job roles as qualified
- Maintains technical knowledge by completing training and reviewing technical publications
Print Technician Requirements:
- High School Diploma minimum, technical associates degree preferred
- 1-3 years of print break/fix experience in an environment of 300 devices
- Excellent communication and customer service skills
- Maintain a professional appearance
- Ability to work independently with minimal supervision
- Ability to lift 50 lbs.
- Must be able to pass color test
- Must have reliable personal transportation and a valid driver's license
- Must be able to pass a client background check and drug screening.
- Must abide by Covid-19 guidelines
Job Types: Full-time, Contract
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $19 - $21