Customer Service Representative

JOB FUNCTIONS:

Primary resource for advice on all document production needs of the Client (handouts, marketing collateral, badges, signage, event materials, outsourced materials) for both in-house printing and offset printing. Be the main focal point between the client and the in-house production team. Project manage all aspects of customer orders and ensure tasks are completed as scheduled. Provide assistance to customer with online web submission tool.

Essential Job Functions:

• Primary point of contact for client through phone, email and face to face communication
• Must be able to work well with in-house team and communicate customer changes as they happen and follow process to update ticket and database information
• Process incoming orders, gather customer requirements, provide solutions and advice on better suited print options, and up-sale services
• Provide project management on large print orders that may have multiple pieces coming from different vendors.
• Work with client and vendors to find the best pricing options
• Require the ability to deliver to deadlines effectively
• Demonstrate ability to manage multiple tasks in fast paced environment. Ability to demonstrate creativity & strong negotiation skills. Ability to demonstrate organizational skills
• Assist in finishing customer jobs by applying different types of binding, hole punching and lamination as needed

Skills:

· Strong Customer Service interaction skills

· Excellent organization, communication (verbal & written), interpersonal skills.

· Must have strong computer skills, especially with Microsoft Office

· Ability to prioritize multiple priorities

· Ability to interact with internal team and Client

· Problem resolution and negotiation skills to ensure customer order requirements are met

· Perform duties with minimum supervision

· Must own a vehicle that can be used for travel between client locations with small deliveries.

· Must be a U.S. Citizen for client’s badging process (an original or certified copy of your birth certificate or unexpired U.S. passport will be required upon picking up badge)

· Must have an active driver’s license

· Must be able to pass client background check, drug screening.

Education & Experience:

· High School diploma or Equivalent is required

· Previous or current Customer Service Experience

· Print Experience preferred

Job Types: Full-time, Contract

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $19