Field Service Engineer

Location: Anywhere in the US

Job Title: Field Engineer/Technician Division: PFI

FLSA: Exempt Grade: NA

Job Status: Full Time Travel Required: 50%

Reports To: Field Engineering Mgr.

PURPOSE OF POSITION

Responsible for field engineering support of all PFI products within the assigned territory and/or products including, but not limited to technical product performance issues (SAR’s), product applications and gathering of technical data to quote and product PFI-Global products.

Essential Duties And Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

More specifically, the employee owner will:

• Respond to customer needs within assigned territory and/or product range. The assigned territory will require a focus on Food Grade Industrial Equipment products, primarily Industrial Conveyor products. The position will also include providing technical services over the phone. Field Engineers are responsible for providing technical phone support for the customer service group, especially while working in the office when not traveling.
• Be the primarily domestic and some international travel 50% of the time requiring the ability to drive and/or fly for extended periods.
• Have responsibilities relative to accounts or projects within the territory site services include: surveys, technical product information, training, problem solving, applications engineering. This will include failure analysis and resolution with internal and external reporting.
• Establish good communications and a working rapport with Product Engineering and Project Management Team to ensure a high level of customer service is delivered. This includes communication travel itineraries to your supervisor and other affected team members.
• Understand PFI products and the applications in which they are used.
• Be responsible for Labor Reporting (FASF’s & FSTS’s) when PFI will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work.
• Be responsible for adherence to all safety rules and guidelines as specified by PFI and any facility being visited.
• Demonstrate proficiency with use of computer software including but not limited to Microsoft Word, Excel, Power Point, CAD, Video Conferencing, and email.
• Continually exhibit the qualities of trustworthiness, a strong work ethic and positive attitude.
• Apply good verbal and written communication skills to internal and external customers.
• Work hours and workdays can vary significantly based on customer demands. Regular and consistent attendance is required, and odd or extra hours may be required as needed.
• Be responsible for analyzing, inspecting, and recommending product to be reworked, refurbished and/or modified to include a report when required.
• Perform extra assignments as needed and related task assignments in the work area. Provide department training when assigned.
• May be required to lead a team of individuals who are assigned on-site responsibility for the Life Cycle management of PFI products for the length of time as contracted with/by PFI customers. This will include a monthly review of the performance of PFI products at the contracted locations and technical support for contracted locations.
  
  
  

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working knowledge of CAD Software
• MIG & TIG Welding skills and the ability to operate small power tools
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Engage in regular, consistent attendance.
  
  
  

Education – Experience – Computer Skills

• A two-year Industrial Technology degree with two to three years of related experience and/or training
• Equivalent combination of education and experience
• Millwright Apprenticeship or related experience
  
  
  

TRAINING – CERTIFICATIONS – LICENSES

• Valid driver’s license
• Valid passport or ability to acquire one at PFI expense
• Continually participate in additional training related to the job.
  
  
  

COMPETENCIES

To perform this position successfully, individual should demonstrate the following work competencies:

• Safety and Security - Observes safety and security procedures; Uses equipment properly.
• Problem Solving - Identifies and resolves issues in a timely manner.
• Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
• Dependability - Follows instructions, responds to management direction, and takes responsibility.
• Quality Assurance - Demonstrates accuracy and thoroughness.
• Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
• Organizational Support - Follows policies and procedures.
• Judgment - Exhibit’s sound and accurate judgment.
  
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:

• Must be able to frequently stoop/bend.
• Must be able to regularly use hands and arms.
• Must be able to regularly stand and walk.
• Must be able to occasionally lift and/or move more than 100 pounds.
• This position requires an employee to be physically capable of work in high elevations.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision.
• Specific hearing abilities required for this job include the ability to hear equipment alarms, customers and instructions from others.
• Must be able to travel by vehicle or plane up to 50% of the workday – Travel as needed
  
  
  

ENVIRONMENTAL ADAPTABILITY

• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work in high precarious places, fumes or airborne particles, outdoor weather conditions, extreme cold and hot, risk of electrical shock and vibration.
• The employee is frequently exposed to work near moving mechanical parts.
• Steel-toe safety shoes, safety glasses, hearing protection, hardhat, colored vest when on job at field sites or manufacturing plants.
  
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.