Service Technician Tier I-III/Foreman

Position Title: Service Technician I-III/Foreman

Employment Status: ☐ Exempt (salaried) or ☒ Nonexempt (hourly)

Pay Range: Based on Service Technical Career Path tier and demonstrated competency

Leadership Designation: Employees who meet Foreman leadership requirements may be designated as a Service Foreman at any technical tier.

Position Purpose and Objectives

Service Technicians are responsible for safely and efficiently performing roofing maintenance, repairs, and specialty work within their demonstrated technical capabilities. They are expected to take ownership of their work, provide quality craftsmanship, protect customer property, communicate effectively, and represent Pfeifer Roofing professionally in the field.

Service Foremen perform these same responsibilities while taking additional ownership of crew leadership, jobsite execution, production, safety, quality, documentation, and communication with the Superintendent and customer.

The Service Technical Career Path supplements this job description and defines tier-specific technical capabilities, expected independence, specialty competencies, and Foreman leadership requirements. The current path progresses from foundational maintenance and repairs through independent Service work, advanced troubleshooting, and specialty scopes.

Exudes Company Core Values

Growth Focused

• Continually develop roofing knowledge, technical skills, efficiency, and problem-solving ability appropriate to assigned technical tier
• Be receptive to coaching, feedback, training, and new methods of performing work
• Ask questions and seek assistance when work exceeds demonstrated knowledge or capability
• Support and assist teammates while sharing knowledge and experience
• Take initiative in developing the competencies required for advancement
• Maintain and improve proficiency with company tools, technology, equipment, and processes
• Foremen: Train, coach, and develop crew members while helping employees build technical competency and independence

Hospitality

• Represent Pfeifer Roofing professionally through appearance, attitude, communication, and conduct
• Treat customers, coworkers, trade partners, and others with professionalism and respect
• Protect customer property and maintain a clean, organized, and professional job site
• Communicate professionally with customers regarding work being performed while avoiding commitments outside the approved scope
• Notify the Foreman or Superintendent of customer questions, concerns, findings, or additional work as appropriate
• Leave the customer's property clean and properly restored at the completion of work
• Foremen: Serve as the primary field contact on the jobsite and communicate professionally with customers regarding daily work, progress, and jobsite conditions

Safety

• Follow all Pfeifer Roofing and applicable OSHA safety requirements
• Follow Pfeifer's Four Safety Elements, including proper ladder setup, roof-anchor installation, required PPE, and proper use of fall-arrest systems and ropes
• Inspect and properly use assigned tools, equipment, ladders, vehicles, and safety equipment
• Identify unsafe conditions and immediately correct or communicate concerns
• Maintain a clean and organized work area to reduce jobsite hazards
• Perform only work for which the employee has been properly trained and is technically capable
• Participate in required safety meetings and training
• Foremen: Lead jobsite safety, verify crew compliance, address unsafe behavior or conditions, and communicate safety concerns to the Superintendent

Honesty & Integrity

• Take ownership of assigned responsibilities and individual contribution to project outcomes
• Be dependable, accountable, productive, and prepared to work
• Communicate job progress, findings, additional work, material needs, delays, mistakes, and concerns promptly
• Accurately document work performed, roof conditions, photos, field notes, and relevant customer conversations
• Use required company systems and technology accurately and consistently
• Properly care for company vehicles, tools, equipment, materials, and other resources
• Recognize personal technical limitations and seek assistance rather than performing work outside capability
• Foremen: Take ownership of the job from arrival through completion and ensure accurate communication and documentation between the crew and Superintendent

Quality Work

• Perform assigned work according to Pfeifer Roofing standards and applicable manufacturer requirements
• Understand the assigned scope before beginning work and ask questions when expectations are unclear
• Arrive prepared with the tools, materials, equipment, and information necessary to complete assigned work
• Perform work efficiently while maintaining quality and safety standards
• Properly prepare the jobsite, protect landscaping and customer property, and maintain an organized work area
• Complete required cleanup of roofs, gutters, grounds, and surrounding work areas
• Obtain and properly manage materials and maintain appropriate van/trailer inventory
• Keep company vehicles, trailers, tools, and equipment clean, organized, stocked, and ready for use
• Identify and communicate conditions that may require additional work or further evaluation
• Complete required photos, field notes, and documentation before leaving the job
• Foremen: Plan and direct daily work, communicate scope to the crew, manage production, monitor workmanship, ensure complete documentation, and verify the job is ready for completion or Superintendent review

Foreman Leadership Responsibilities

Employees designated as Service Foremen have additional responsibility for the successful field execution of assigned work and are expected to:

• Lead and direct assigned crew members
• Review and understand the scope before work begins
• Plan and organize the day's work
• Assign work based on employee skill and technical capability
• Communicate expectations and production goals to the crew
• Lead jobsite safety and monitor workmanship and quality
• Manage daily production and identify issues that could affect completion
• Communicate proactively with the Superintendent regarding progress, findings, additional work, delays, material needs, or concerns
• Communicate professionally with customers at the jobsite
• Ensure required job photos, field notes, and documentation are completed
• Train and develop crew members
• Take ownership of the job site from arrival through completion

Qualifications

• Demonstrated ability to safely perform roofing work appropriate to assigned technical tier
• Commitment to Pfeifer Roofing's Core Values and standards for safety, quality, productivity, and customer service
• Ability to follow work orders, instructions, manufacturer requirements, and company procedures
• Ability to communicate effectively with coworkers, supervisors, and customers
• Ability to use required company technology and mobile applications
• Ability to work independently at the level established by the employee's assigned technical tier
• Ability to safely use roofing tools, ladders, fall-protection equipment, and other required equipment
• Valid driver's license and acceptable driving record when driving is required for assigned duties

Foreman designation additionally requires demonstrated leadership, communication, organization, job ownership, and ability to safely direct employees performing work within the Foreman's demonstrated technical capabilities.

Physical Demands & Work Environment

This position performs physical work in active construction environments and requires the ability to:

• Work outdoors in varying weather conditions
• Work safely at heights and on roofs of varying slopes and materials
• Regularly stand, walk, climb, balance, bend, kneel, crouch, reach, push, and pull
• Lift and carry roofing materials, tools, ladders, and equipment required for assigned work
• Safely enter and exit company vehicles and travel between job sites
• Work around typical roofing and construction hazards, noise, dust, debris, equipment, and materials

**Physical Demands Job Analysis Available

Career Path

The Service Technical Career Path establishes four levels of technical development:

Tier 1 – Developing → Tier 2 – Independent → Tier 3 – Advanced → Tier 4 – Specialty

The career path defines the technical work an employee is qualified to perform, expected level of independence, specialty competencies, and wage progression. The current structure ranges from foundational Service and repair skills through advanced troubleshooting and specialty technical work.

Technical advancement and Foreman designation are evaluated separately. An employee may serve as a Foreman at any technical tier when they demonstrate the leadership requirements necessary to lead work within their technical capabilities. Advancement and wage placement are based on demonstrated competency and performance, not tenure alone.

The duties of this position may be reasonably modified at Pfeifer Roofing Inc.'s discretion.

Pfeifer Roofing, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Pfeifer Roofing, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.