What are the responsibilities and job description for the Overnight Member Services Representative position at PF Management Group?
Benefits:
We are searching for an Overnight Closer (Member Services Representative) to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Some of your responsibilities will include:
Customer Service/Front Desk Activities
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
We are searching for an Overnight Closer (Member Services Representative) to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Some of your responsibilities will include:
Customer Service/Front Desk Activities
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Close shift for the business day.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Address any facility cleaning and upkeep that occurs on shift such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all Black Card Spa equipment between each member use during shift.
- Regular restroom and wet area cleaning and stocking.
- Customer service background preferred.
- Must be able tow work overnight hours (10:00pm to 6:00am)
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!