IT Support Associate

Job Summary:

The IT Support Associate provides first-level technical support to employees by troubleshooting hardware, software, and connectivity issues. This role is responsible for responding to help desk tickets, setting up equipment for new hires, and ensuring timely resolution of IT-related requests. This is an entry-level support role ideal for someone with strong problem-solving skills and customer-service mindset.

Key Responsibilities:

• Serve as the first point of contact for IT support requests via ticketing system, email, or phone.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Set up, configure, and deploy laptops, monitors, headsets, and related equipment for new hires.
• Reset user credentials and assist with access requests (e.g., email, VPN, internal tools).
• Maintain accurate IT asset inventory logs.
• Escalate advanced or unresolved technical issues to the IT Support Specialist or IT Manager.
• Assist with basic maintenance tasks such as software updates and security patches.
• Document support resolutions and procedures in internal IT knowledge base.
• Collaborate with HR and Operations teams to support onboarding and offboarding processes.
• Ensure compliance with company IT standards, security policies, and privacy requirements.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday-Friday 8:00AM-4:30PM

Required Qualifications:

• 1 years of IT support, help desk, or technical troubleshooting experience (internships & entry-level experience accepted).
• Basic knowledge of Windows OS, Microsoft 365, and network connectivity fundamentals.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.
• Detail-oriented, reliable, and process-driven.

Preferred (Not Required):

• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira, etc.).
• CompTIA A , ITIL, or related entry-level IT certifications.
• Bilingual (English/Spanish) is a plus.